Lead large teams, groom and enable career progression while encouraging Genpact culture (CI2). Achieve / exceed retention targets.
Handle the delivery of outsourced services F&A : OTC to ensure customer happiness and increased revenue through client up-sell
Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings
Sound knowledge in the OTC aspects.
Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda
Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team etc.
Pro-active, ability to trouble shoot, work through organizational change scenarios.
Implement appropriate mechanisms to identify, understand and intensify performance gaps and / or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization.