Warner Bros. Discovery - Analyst - Application Portfolio Management

Your Role Accountabilities :

APPLICATION PORTFOLIO MANAGEMENT EXECUTION. :

• Maintain and enhance the accuracy of the Application Portfolio Management (APM) database, including data related to business applications, services, websites, mobile apps, and console games.
• Implement and refine automated and manual data quality processes to ensure compliance, completeness, and accuracy of application data.
• Support the implementation of APM disciplines and lifecycle management practices in collaboration with IT, business stakeholders, and platform teams.
• Generate and maintain dashboards and reports in ServiceNow to provide insights into application - performance, utilization, and compliance.
• Develop and maintain information objects, process documentation, and reporting templates to support APM operations.
• Identify and champion opportunities for continuous improvement, including automation of manual processes and enhancement of data governance practices.

COLLABORATION & STAKEHOLDER SUPPORT.

• Serve as a liaison to the platform team for issue resolution and enhancement requests related to the application inventory.
• Partner with Governance and Compliance teams to ensure adherence to internal policies and regulatory requirements.
• Collaborate with all disciplines to support Common Service Data Model (CSDM) compliance.
• Provide subject matter expertise and guidance to junior team members and stakeholders on APM tools, processes, and best practices.
• Participate in cross-functional initiatives to support application rationalization and Technology Business Management (TBM) practices.

Qualifications & Experiences :

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 5+ years of experience in ITSM / ITIL environments, with at least 2 years focused on application portfolio management , software development lifecycle and / or software inventory management.
• Proven experience with ServiceNow, particularly the APM and CMDB modules.
• Strong understanding of application lifecycle management, cloud platforms (SaaS, PaaS, IaaS), and integration with enterprise systems.
• Familiarity with the Common Service Data Model (CSDM) and its application in ServiceNow.
• Strong analytical and documentation skills, with the ability to produce clear, actionable reports and process documentation.
• Excellent communication skills, capable of engaging both technical and non-technical stakeholders.
• Demonstrated ability to work independently while mentoring and supporting junior staff.

(ref : iimjobs.com)