Linux - Administration

Roles and Responsibilities

• Good understanding and experience on Incident Management Problem Management Change Management
• Good experience in Incident management
• Experience on handling Majority incidents P1 P2
• Good communication skills oral and written to handling the major incidents and send communications as per the agree procedure
• Flexibility to work with team members in other time zone for resolution of issues
• Manage Critical Situations with the goal of reducing outage time and delivering world class service to our clients
• Serve as the primary point of contact for clients during client outages in coordination and with support of ServiceClient Managers
• Manage all Critical Situation event communications
• Establish and manage bridge calls
• Create business appropriate communications and update in a timely and consistent manner
• Post Service Restoration Management
• Drive the Root Cause Analysis RCA and help the organization apply these learnings to avoid having other clients experience a similar critical situation in the future

Tools

Skills Required

Linux Administration, Rca, Windows