Recipient Services Specialist North (Udaipur)

Cochlear is the global market leader in implant hearing solutions. Cochlears mission is to help people hear and be heard. Around the world more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. Its an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.

The Opportunity

We are currently looking for an experienced sales manager (recipient service specialist) to join our team.

The sales manager (Recipient Services Specialist) requires surgical expertise good product understanding strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of target sales by increased engagement with HCPs (Surgeons Audiologist and therapist) patients and by building advocacy.

About the Role

Key areas of accountability include :

Deliver on Customer Experience

Visit recipients (customers) at their place of residence to learn and understand their hearing journey

Conduct events and activities for recipients to drive upgrades

Monitor and assess the quality of services provided by surgeons OR teams audiologist and ensure OR staff are trained to support Cochlear surgeries

Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers

Achieve Sales Targets

In partnership with the Area Business Manager implement business and marketing plans to achieve sales targets and revenue objectives

Demonstrate exceptional sales and business acumen to identify market opportunities competitive positioning research customer needs and generate sales / secure orders

Build and Manage Advocacy

Maintain CRM system (Salesforce) with appropriate customer data and leverage recipient data to consistently drive volunteer activities based on business needs

Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events

Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region market

About You.

As we grow our operations we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role youll be able to demonstrate the following skills and experience :

Minimum Bachelors Degree in engineering or pharmacy with 4 8 yrs of relevant experience

Demonstrated successful sales performance & sales planning ability

Strong Interpersonal skills with focused People / Customer / Result orientation

Strong grasp on the market and understanding around the complexities competition customer preferences etc

Ability to prioritize and execute as per the needs of the business and the current set of challenges

Strong learning agility and problem-solving skills

Knowledge of the local language is a must

Cochlears mission is to help people hear and be heard. As the global leader in implantable hearing solutions Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industrys best clinical research and support networks. Thats why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience lifes opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments then we have several programs in place to support you.

At Cochlear we value and welcome the unique contributions perspectives experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences creating a sense of belonging and enabling our people to realise their full potential.

Required Experience :

IC

Key Skills

Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

Employment Type : Full-Time

Experience : years

Vacancy : 1