Shift : Rotational Day / Night (Supporting US Clients; employees will rotate weekly between day and night shifts, not permanently assigned to night shift)
Voice Infrastructure
Administer and maintain Avaya IP Office / Aura / CM / Session Manager platforms.
Configure and troubleshoot DID numbers, SIP trunks, call routing, voicemail, hunt groups, and user profiles.
Coordinate with telecom vendors for provisioning and activation.
Monitor voice quality and resolve call-related issues.
Network Infrastructure
Configure and manage Layer 2 / 3 switches and routers (Cisco Catalyst)
Implement and troubleshoot VLANs, STP, EtherChannel, OSPF, BGP, and static routing.
Perform network performance monitoring and diagnostics.
Support network segmentation and access control policies.
Security & Firewall (Fortinet)
Administer FortiGate firewalls including policy creation, NAT, VPN (IPSec / SSL), and web filtering.
Monitor and optimize deep inspection, certificate deployment, and threat protection.