IT Support and Infrastructure Technician

Greetings from TCS !!!

Job Title : End User Computing Desktop Support Admin

Job Location : Kolkata

Experience required : 4-8 years

Job Description : Must-Have

• 3-4 Year Experience as an EUC administrator
• Install, troubleshoot and repair desktop / laptop issues (both hardware / software)
• Install Standard SOE Image on Desktops and Laptops.
• Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.)
• Basic troubleshooting of Conference devices / Projectors / Meeting room facilitation.
• Provide technical assistance and training to end users on computer operating systems and Standard applications.
• Instruct and assist end users in the use of computer equipment, software and accessories.
• Document all support activity within the IT Incident and Change Management tracking tool.
• Ensure standard operating procedures and known error logs are kept up to date.
• Support and monitoring of critical systems and services.
• Patching and build of desktop, Laptops and mobile devices.
• Systems backup monitoring and reporting
• Participate in monthly Inventory Audits
• Follow Asset Management policies and ensure CMDB records are updated accurately and consistently
• Completing ad-hoc tasks set by the EUC Team Lead / Operations Manager
• Flexibility to work out of hours to meet business requirements
• To work 9 hour shift and / or as per business requirements