DCO Tech

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs installs & maintains the worlds largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (ADSIPL) with a passion for technology to help us expand AWS Cloud offerings to the next level.

To keep up with this demand on both disk and network capacity we continue to expand our Data Centers in India. Also our content delivery AWS service CloudFront has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! Come and work for the worlds most Customer Centric Company. The location for this job to be discussed as there may be opportunities in several India locations.

The Opportunity : Data Centre Operation Technician This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. ADSIPLs data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

A Data Centre Operation Technician at ADSIPL expectation from role are :

You work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.

your role and responsibilities include but are not limited to server rack installation hardware break-fix on various components troubleshooting network issues also responding to emergent situations that affect operational stability.

You may be the primary contact point for both internal customers (for example : Network Engineers Systems Engineers Software Developers Technical Operations) and external service partners (Hardware Vendors Contractors Service Providers among others).

You will work and meet SLAs against assigned trouble tickets via a directed workflow be the first line touch point for hardware troubleshooting and technical issues.

You perform on-call duties and will participate in Data Center operations handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

You participate in team meetings for metric analysis and to discuss achieving daily / weekly goals.

You possess knowledge of the policies and procedures including safety and security within your department and understand the appropriate application of such knowledge

You contribute to documentation on technical issues through root cause analysis for operational issues that occur and contribute to process improvement initiatives relevant to the data center environment.

More experienced technicians may assist in training less experienced members of the team.

• This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• This role involves covering 24x7 shift rotation

Key job responsibilities

A Data Centre Operation Technician at ADSIPL expectation from role are :

You work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.

your role and responsibilities include but are not limited to server rack installation hardware break-fix on various components troubleshooting network issues also responding to emergent situations that affect operational stability.

You may be the primary contact point for both internal customers (for example : Network Engineers Systems Engineers Software Developers Technical Operations) and external service partners (Hardware Vendors Contractors Service Providers among others).

You will work and meet SLAs against assigned trouble tickets via a directed workflow be the first line touch point for hardware troubleshooting and technical issues.

You perform on-call duties and will participate in Data Center operations handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

You participate in team meetings for metric analysis and to discuss achieving daily / weekly goals.

You possess knowledge of the policies and procedures including safety and security within your department and understand the appropriate application of such knowledge

You contribute to documentation on technical issues through root cause analysis for operational issues that occur and contribute to process improvement initiatives relevant to the data center environment.

More experienced technicians may assist in training less experienced members of the team.

A day in the life

You will support DC (Data Center) infrastructure equipment (e.g. racks servers networking devices hardware components cables etc.)

You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware or spare parts including rack install server break / fix rack decom etc.

You will perform on-call duties and will participate in Data Center operations handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

Show a strong aptitude for troubleshooting and problem solving

You will be involved with site management and maintain tidiness in operation areas

Your role also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

Your role involves covering 24x7 shift rotation

About the team

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Employment Type : Full-Time

Experience : years

Vacancy : 1