Implementation Engineer

Implementation Engineer - OMS / WMS

Location : Remote (India)

Experience : Min 2-3 years

Type : Full-time

About Omniful :

Omniful is the unified operations platform that brings together Order Management, Warehouse Management, Transportation Management, Shipping Gateway, and Point of Sale into a single integrated system. We enable retail, logistics, D2C brands, and e-commerce businesses across MENA to scale efficiently and enhance customer satisfaction.

Having raised $10M+ from leading investors including RAED Ventures, VentureSouq, and Jahez Group, we're one of the fastest-growing SaaS startups in the MENA region, expanding our presence globally.

Role Overview :

We're seeking a self-driven Implementation Engineer to join our growing India team. You'll be the bridge between our technology and our enterprise clients, ensuring seamless onboarding and driving rapid time-to-value. This role requires someone who can independently manage complex implementations, coordinate with multiple stakeholders, and solve problems on the fly.

Key Responsibilities :

Project Management & Client Ownership (40%)

Lead end-to-end implementation projects for enterprise clients with minimal supervision

Create and maintain implementation project plans, timelines, and deliverables

Conduct regular stakeholder meetings and manage expectations across client and internal teams

Proactively identify risks and develop mitigation strategies

Technical Implementation (30%)

Configure Omniful's suite of products (OMS, WMS, TMS, POS) based on client requirements

Handle data migrations from existing ERP / WMS systems

Support API integrations with e-commerce platforms (Shopify, Magento), ERPs, and shipping partners

Conduct UAT sessions and ensure all workflows meet client specifications

Document technical configurations and create handover documentation

Stakeholder Management & Communication (20%)

Serve as primary point of contact for assigned enterprise accounts during implementation

Coordinate between client IT teams, operations teams, and management

Facilitate requirement gathering sessions and translate business needs into technical configurations

Present progress updates to C-level executives and key decision makers

Manage escalations and ensure timely resolution

Problem Solving & Continuous Improvement (10%)

Troubleshoot complex integration issues independently

Identify patterns in implementation challenges and propose process improvements

Contribute to implementation playbooks and best practices documentation

Support pre-sales teams with technical feasibility assessments

Required Qualifications :

Education & Experience :

Bachelor's degree in Engineering, Computer Science, or related field

2-3 years of experience in B2B SaaS implementation, preferably in ERP or supply chain solutions

Proven track record of managing enterprise client implementations

Technical Skills :

Understanding of REST APIs and system integrations

Experience with data migration and transformation

Familiarity with SQL and basic scripting

Knowledge of supply chain operations (warehousing, logistics, inventory management) is highly preferred

Core Competencies : Self-Starter :

Ability to work independently with minimal oversight and take complete ownership

Project Management :

Experience managing multiple projects simultaneously with competing deadlines

Communication :

Excellent written and verbal communication skills in English; ability to explain technical concepts to non-technical stakeholders

Problem-Solving :

Strong analytical skills with ability to troubleshoot complex issues under pressure

Stakeholder Management :

Experience managing enterprise clients and coordinating with C-level executives

Preferred Qualifications :

Experience with ERP implementation (SAP, Oracle, NetSuite, or similar)

Background in supply chain / logistics SaaS platforms

Exposure to Middle East market or experience working with international clients

Experience with warehouse management systems or e-commerce platforms

PMP or similar project management certification

What Makes You Stand Out :

You've successfully managed enterprise implementations worth $100K+ ARR

You can point to specific examples where your problem-solving saved an implementation

You're comfortable working across time zones and cultures

You have a "figure it out" mentality and don't wait for instructions

You've handled difficult stakeholders and turned around challenging implementations

Why Join Omniful?

Impact :

Be part of the core team building the future of supply chain technology in MENA

Growth :

Clear career progression path in a rapidly scaling company

Learning :

Work with cutting-edge technology across multiple domains (OMS, WMS, TMS)

Culture :

Join a team that values ownership, accountability, and getting things done