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Insurance Business Analyst

Insurance Business Analyst

ConfidentialDelhi, Bengaluru / Bangalore, Mumbai
8 days ago
Job description

ROLE RESPONSIBILITIES

  • Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
  • Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements.
  • Provide support to workflows and provide expert knowledge on all workflow designs .
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations .
  • Lead review sessions for completed business / functional requirements with key business users focused on gaining consensus and final business approval.
  • Build strong relationships within the business units and support functions to understand the business needs.
  • Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues .
  • Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
  • Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

  • 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry .
  • Experience with GuideWire Policy Center is preferred.
  • Experience with integration to external systems.
  • Strong experience with policy administration solutions .
  • Experienced with iterative and agile methodologies ; working knowledge of both SDLC & PMLC processes .
  • Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
  • Knowledge and experience in reviewing, reengineering or developing IT solutions for business process / improvements automation.
  • Experience with visualization tools is beneficial.

    • Candidate has experience with troubleshooting system issues.

    GENERAL QUALIFICATIONS

  • Possess strong verbal and written communication skills.
  • Possess excellent problem-solving and analytical skills.
  • Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
  • Team player who works well with technical and business resources.
  • Must be able to see tasks through to completion without significant guidance.
  • Possess Personal time management skills and ability to meet individual and team deadlines.
  • Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.

    • Experience with SharePoint, UI mockup tool.

  • . Certified Business Analyst Professional (CBAP) is a plus but not required.

    • Skills Required

    Business Analyst, Guidewire Claim Center, Insurance, Workflow, Functional Requirements, Business Requirements Analysis, policy administration , Agile Methodologies, Sdlc Models, PMLC, User Stories, Microsoft Project, Excel, Powerpoint, Cbap

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    Analyst Insurance • Delhi, Bengaluru / Bangalore, Mumbai