Manager - ITPS Vendor Management

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Contract & Supplier Management

Tracking and reporting of all the Bank's technology contracts and suppliers working in collaboration with stakeholders.

Develop and manage relationship of strategic vendors that deliver IT Professional services to the Bank, which may involve cross-functional teams and multiple lines of business.

Act as the primary liaison between strategic suppliers and the bank - facilitate meetings and communications between vendors and stakeholders to drive the best outcome for the Bank.

Ensure effective and efficient management of vendors and contracts through proactive engagement and on-going management and segmentation of contracts to enable implementation of key controls, risk mitigation and performance management in accordance to the service levels and contractual terms and conditions.

Support business efficiency programmes, cost savings initiatives and other contract or supplier rationalisation as part of transformation or continuous improvement to drive best value for the service

Governance

Following all arrangements supported by the team conform to Group Key Risk Owner Standards as defined in the Group Vendor Service Risk Policy and Third-Party Risk Management Standards.

Support all audits (internal & external) & regulatory reviews and assist Risk and Compliance teams to follow-up on audit observations for closure in a timely manner.

Adherence to the group vendor governance framework throughout the lifecycle of vendor contracts

Tracking and reporting of strategic vendor management activities, including spend analysis and quarterly balanced score cards

Key Responsibilities

Stakeholder Management

Coordinate and execute programmes and procedures to ensure proper documentation is completed and implemented for high criticality contracts in adherence to the Bank's policies on vendor risk management and to meet regulatory requirements, e.g. annual due diligence, compliance audits, etc.

Management and reporting of compliance to contract milestones.

Work closely with the Contract Manager or service owner(s) to ensure commercial terms and objectives are delivered throughout the term of the contract.

Manage the contract change procedures, interfacing with Global Supply Chain Management and Group Legal as necessary.

Collaborate with Global Category Managers for negotiation and extension or renewal of the current contracts and its volume-dependent price elements

Monitor delivery of contractual obligations, working with Supply Chain Management, Legal & Compliance and other SCB functions as appropriate to resolve commercial disputes and settlements relating to the contracted scope via commercial governance.

• Supports delivery of contract management as required in governance meetings; providing contract management-related tracking, measurement and dashboard consolidations; liaising with financial team for financial reporting matters;

Coordinating involvement of Supply Chain Management or legal counsel as directed; monitoring and seeking ways to improve team efficiency, effectiveness and impact; recording ideas for improving processes and procedures; and interacting with and directing day-to-day contract related delivery issues

Key stakeholders

All T&O Business units, Legal, SCM, NEW Ops, HR Ops team, TTO ITPS suppliers etc.

Skills and Experience

Clear communication skills (Verbal & written)

Ability to use positive language

Effective listening & Logical thinking

Taking responsibilities and adaptability

Time management

IT Contract Management

Supplier Governance and Performance Management

Stakeholder Management

Third Party Risk management

Microsoft Office (Specifically Excel), SharePoint

Qualifications

Desired education - Bachelor's degree in Business Administration, Finance, Information Technology, Engineering or related field.

At least 5 to 8 years with Commercial, Finance, Sales, Procurement / Supply Chain, Contract Management and / or IT project delivery background with proven track record of managing contracts or suppliers

Excellent communicator both written and verbal in English

Experience in stakeholder management internally and externally with suppliers in complex business environment

Good logical & positive thinking, details orientation, well organized and process driven mindset

High integrity, self-motivated and ability to identify problems, contribute, propose solutions and follow-up diligently towards resolution.

Team player and able to learn quickly and work effectively across multiple organisations in a global team.

Sound knowledge of technology sourcing and contracting methodology

Demonstrate strong knowledge of Microsoft Office tools, SharePoint

Preferably with some level of familiarity with IT environment, emerging technologies and IT standards, policies and procedures and project management framework.

Able to perform analysis and reports, and develop plan to address challenges, opportunities and synergies with a strategic mindset for the various lines of business as an Enterprise.

Risk awareness and Third-Party Risk management skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.