Solutions Specialist - Senior

Responsible for designing innovative solutions using the latest technologies, engaging with stakeholders to gather requirements and provide guidance, collaborating on cross-functional projects, exploring new technologies, optimizing solution performance, mitigating risks, documenting designs, training users, and conducting market analysis to stay informed on emerging trends.

Grade :  13

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

What your main responsibilities are

1. Design cutting-edge KM solutions that leverage the latest technologies and methodologies to meet diverse stakeholder requirements.

2. Engage with stakeholders to understand their needs, gather requirements, and provide expert guidance on potential KM solutions.

3. Act individually or collaborate in cross-functional project teams in the execution of projects, ensuring seamless collaboration and successful delivery.

4. Provide support in initiatives to explore and implement innovative technologies and practices that enhance the organization’s solution offerings.

5. Continuously monitor, assess and optimize the performance of solutions, ensuring they meet or exceed business and stakeholder expectations.

6. Identify potential risks in solution design and implementation, and develop strategies to mitigate these risks effectively.

7. Create detailed documentation and reports on solution designs, implementations, and performance metrics to ensure transparency and facilitate knowledge sharing.

8. Provide training and support to end-users and team members to ensure successful adoption and utilization of implemented solutions.

9. Conduct market and industry analysis to stay informed about emerging trends and technologies that could impact solution development and delivery.

Focus Areas :

Knowledge Mgmt & Process Excellence :

MD connects to gain insights into the KM requirements and gaps, enabling targeted and impactful interventions around documentation, business transition needs

Design and project manage COE specific business skill programs across behavioral, technical, and functional areas to address central and team-specific needs

Develop and design a tech enabled KM platform to share and easily access knowledge across the group

Establish and maintain effective knowledge management practices to facilitate institutionalization of organizational knowledg

• Conceptualize and plan bi-lateral and shadow immersions to promote cross-functional collaboration and knowledge sharing

Develop metrics to measure and track outcomes and make data-driven decisions to elevate the overall efficacy of program initiatives

End to End vendor management

Work with executive leadership extracting key priorities, ideas and objectives, translating those into creative strategies and product

Drive the creation and refinement of content strategies tailored to address specific business objectives, ensuring continuous growth and learning

Partner with subject matter experts, instructional designers, graphic designers, and programmers for content development initiatives

What we are looking for   :

Education : Masters degree or equivalent in business or related field.

Relevant work experience in designing, maintaining, and / or implementation of solutions to complex business situations based on the following number of years :

Standard : Three (3) years

Senior : Four (4) years

Knowledge, Skills and Abilities

What you can expect to get

Attractive remuneration package includes :

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity / affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.