Network Management L2 – Wireless & Routing Switching

The Lead Network Engineer will be responsible for managing and optimizing enterprise network infrastructure, including wireless, data, and security components. The role involves hands-on configuration, troubleshooting, performance monitoring, and driving continual service improvement across complex, business-critical environments.

Key Responsibilities

Perform configuration management for routers, switches, firewalls, wireless controllers, and access points.

Manage and maintain Cisco SDA Network, ISE, and Wireless Infrastructure ensuring stability, availability, and security.

Handle incident, problem, and change management , including root cause analysis and RCA preparation for major incidents.

Maintain appropriate software versions, firmware, and certificates , and ensure timely upgrades and patching.

Create and maintain wireless heat maps and monitor Wi-Fi health and performance using Cisco Prime .

Conduct capacity, availability, and performance reporting , including bandwidth and traffic analysis.

Lead device configuration, backup, and firmware management across all network components.

Coordinate with vendors, ISPs, and internal teams for network upgrades, issue resolution, and service continuity.

Manage QoS configuration, risk assessments , and implementation of mitigation plans.

Develop and update SOPs, knowledge bases, and network documentation (AS-IS and Infra docs).

Support planned / unplanned outages, DR drills , and network audits .

Drive continuous improvement initiatives and optimize network operations.

Technical Expertise

Strong hands-on experience with :

Cisco Wireless LAN Controllers , Cisco Prime , and Wi-Fi connectivity troubleshooting.

Catalyst switches , ASR / ISR routers , and Cisco ISE .

Routing protocols OSPF, EIGRP, BGP.

MPLS, QoS, Multicasting, and IP schema design .

Proficient in LAN / WAN design, performance tuning, and troubleshooting .

Experience with ticketing tools and network monitoring platforms .

Skilled in Visio and Microsoft Office for reporting and documentation.

Familiar with DR planning , capacity management , and audit readiness .

Key Deliverables

High availability and performance of enterprise network systems.

Timely RCA submission and incident resolution.

Accurate, updated configuration and infrastructure documentation.

Proactive monitoring and improvement of wireless and LAN health.

Role Requirements

Education :

B.Tech / B.E. or equivalent qualification (Master's in IT preferred).

Preferred Certifications : CCNP Enterprise , CCNA-Wireless , or CCNP-Wireless .

Experience :

5 6 years of hands-on experience in network operations (L2 level) .

Proven expertise in data, wireless, and AAA technologies .

Soft Skills :

Excellent communication and documentation skills.

Strong problem-solving and analytical abilities.

Ability to coordinate with cross-functional teams and manage vendor relationships.

Flexible to support 24x7 operations and critical change implementations.