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Sales / Customer Service

Sales / Customer Service

tesaChennai, India
30+ days ago
Job description

What you will do

1. Customer Portfolio management

  • Planning and achieving sales targets for assigned customers.
  • Regular Customer visits and follow ups ensuring optimum active selling time
  • Acknowledging, Lodging and monitoring timely closure of customer complaints.
  • Periodic Sales review and devising action for deviations.
  • Gathering and reporting all market / competitor information.
  • Coordinating internally and externally to ensure continuous availability of materials at customers end.
  • Introduction of new products and providing application training to end users.

2. New Business Development

  • Visiting potentials and promote existing or new products and applications.
  • Visiting existing customers and promote new products.
  • Involve in all possible activities to train and educate end users about products and application.
  • Test market new products.
  • Conduct product trials at user’s premises.
  • Work towards spec-in wherever possible.
  • Generating a strong project pipeline for additional sales.
  • Project Review with MM as per schedule.

    • 3. AR Management

  • AR Reviews with customers.
  • Follow up for collections of payments
  • Collections of C Forms & Other relevant documents as required.
  • Co-ordinate with the Customer Service Department and Finance Department towards this end.

    • MAJOR CHALLENGES

  • Competitive pricing. (Qualitative selling, realign product assortments)
  • Short comings in Delivery commitments. (forewarn customers, work on options, expedite internal processes)
  • Meeting demand surges. (Better market intelligence, Better forecasting, Better follow ups till delivery)
  • Information gathering (collect information from available resources)
  • Cold Calling (Proper planning and preparation)

    • KEY DECISIONS / DIMENSIONS

  • Plan and execute the travel plan.
  • Price offer as per pricing policy of the Company

    • What you will need

    EDUCATIONAL QUALIFICATIONS

  • B.E / B Tech- Printing Technologist, Chemical Engineering / Polymer Science
  • MBA in Sales & Marketing will be added advantage.

    • RELEVANT EXPERIENCE

  • 3 to 6 years of industrial sales experience. Techno-commercial profile (Sales Experience with Technical support & Business Development experience would helpful).

    • Preferred industry

  • Working with Printing (Flexo, gravure & offset printing) Industry suppliers from Label feedstock, Flexo Inks, labels, Dr blade, Photo-polymer plates, anilox & tape supplier, sleeves and cylinder industry.
  • Working with flexo labels manufacturing company-like Huhtamaki, flexo film printing like -Uflex or Amcor, plate making like -Afflatus, creative graphics etc.
  • Key Account Management & Distributor Management.

    • What you can expect

    At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

    How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

    We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

    By applying you consent for the use of your resume for future opportunities within tesa.

    If you want to find out more about tesa please visit us on our corporate web-page and social media.

    At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

    How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

    We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

    By applying you consent for the use of your resume for future opportunities within tesa.

    If you want to find out more about tesa please visit us on our corporate web-page and social media.

  • Attractive remuneration (Gratuity, provident fund, medical Insurance (self, spouse, and 2 children）
  • Flexible working culture
  • Training and development program tailored to your needs
  • Exciting and varied corporate activities