Assistant Manager

Greetings for the Day…!!!

We are looking for a Deputy / Assistant Manager for one of our esteemed clients in Pune having experience into workforce management, Forecasting, Schdueling, Planning, Team Management.

Exp : - 6 + years

Location : Pune

Shifts : - Rotational (24

• 7 )

Job Description : -

o Develop accurate forecasts for call volumes, handling times, and staffing requirements.

o Analyze historical data and trends to predict future workforce needs

o Create and manage staff schedules to ensure optimal coverage and adherence to service levels.

o Implement flexible scheduling strategies to accommodate peak times and special events.

o Generate and analyze reports on key performance indicators (KPIs) related to workforce management.

o Provide insights and recommendations to improve operational efficiency and effectiveness.

o Lead and mentor the WFM team, providing guidance and support for professional development.

o Foster a collaborative and positive work environment.