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Office Coordinator

Office Coordinator

AlankaramIndia
30+ days ago
Job description

Job Title : Back Office / Sales Coordinator – Team Lead

Location : Alankaram Head Office, Pithampur (M.P.)

Department : Sales / Operations

Reports To : Senior Sales Manager / Sales Head

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a skilled and proactive Sales Coordinator with strong leadership skills to head a back-office team of 3–6 coordinators. This role is pivotal in ensuring smooth sales order processing, communication between departments, and client coordination. The position is based full-time at our manufacturing headquarters in Pithampur.

Key Responsibilities

Sales Support & Coordination

  • Manage end-to-end sales order processing, from enquiry to dispatch.
  • Track status of orders in coordination with production, design, logistics, and sales teams.
  • Coordinate with retail and B2B clients for queries, updates, documentation, and payments.

Team Leadership

  • Lead, train, and manage a team of 3–6 back-office executives.
  • Assign tasks, monitor performance, and ensure timely execution of daily responsibilities.
  • Conduct regular team reviews and ensure adherence to SOPs.

    • Reporting & Systems

  • Maintain sales reports, lead tracking sheets, and CRM entries.
  • Provide weekly and monthly MIS to sales leadership.
  • Assist in preparing product-wise or region-wise sales summaries.

    • Catalog, Pricing & Documentation

  • Manage and update product catalogs, price lists, and client-specific records.
  • Coordinate pricing proposals, quotations, and client communications.

    • Client Coordination

  • Support in documentation and coordination for architects, interior designers, and channel partners.
  • Act as a liaison between sales executives, clients, and production teams.

    • Required Skills & Qualifications

  • Graduate / Postgraduate in Commerce, Business Administration, or related fields.
  • 6+ years of experience in sales coordination, customer service, or back-office roles.
  • Prior team management experience is a must.
  • Proficient in MS Excel, Google Workspace, CRM tools, and documentation handling.
  • Strong communication, follow-up, and problem-solving skills.
  • Detail-oriented, disciplined, and able to manage multiple priorities.

    • Key Performance Indicators (KPIs)

  • Timeliness and accuracy of order processing.
  • Team productivity and SLA compliance.
  • Client satisfaction and response time.
  • Accuracy of MIS and reporting.
  • Internal coordination efficiency.

    • Work Conditions

  • Full-time, on-site role at Pithampur HO.
  • 6-day work week.
  • Must be comfortable working in a manufacturing + admin environment.

    • Why Join Alankaram?

  • Be part of a design-led premium brand that’s redefining furniture and interiors.
  • Lead an energetic back-office team at the heart of operations.
  • Growth opportunities into sales operations or client success management.
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    Office Coordinator • India

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