Global WFM is an integral part of Sagiity. Global WFM Goals, Objectives, Role & ResponsibilityAs a Strategic Thinker:Develops, supports, and drives strategic objectives of the workforce management on behalf of multiple business units and in alignment with enterprise goals. As a Partner with Clients/...
Hiring for WFM Team Leader Leading BPO in Hyderabad Experience 4+ Years Require Experience in Capacity Planning, Scheduling, Rostering Role and Key Responsibilities: Understanding of Capacity Plan, scheduling and rostering. ...
This position requires a blend of functional understanding, technical configuration skills, collaborative spirit, and a commitment to helping clients maximize the value of their UKG Responsibilities :</b></p><p><br/></p>- Client Engagement and Requirements Gathering: E...
Global WFM is an integral part of Sagiity. Global WFM Goals, Objectives, Role & ResponsibilityAs a Strategic Thinker:- Develops, supports, and drives strategic objectives of the workforce management on behalf of multiple business units and in alignment with enterprise goals. As a Partner with Client...
TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands.Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media...
Inviting applications for the role of Management trainee / Business Analyst/ Assistant Manager – WFM Scheduler/Supervisor. Oversees and maintains the (WFM) Platform from Scheduling perspective. Experience with AWS, WFM tools like IEX, CMS, Avaya, etc. ...
Track technical issues being reported to WFM and work with Technology to identify the root cause. ...
Scheduler (WFM) will be responsible for reviewing forecasts. Minimum 3 years of experience in WFM. Complete new hire, leavers & internal transfer processes including contacting HR & updating WFM system(s) in a timely manner. Maintain agent & campaign annual leave and update the WFM syste...
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted...
Communicate and call out changes to incoming contact patterns to operations and the broader WFM team. Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather). Review and work TTs assigned to the WFM team that...
The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'.Protecting the interests of the end users is our top priority, balancing being compliant and giving a...
Join our Mumbai team as a Workforce Management (WFM) Specialist! Ensure we have the right staff at the right time to meet our goals. The Workforce Management (WFM) Specialist is responsible for ensuring that the correct number of staff with the right skills are available at the right time to meet or...
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.The Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted...
The identified resource is expected to ensure a successful delivery of WFM support and acts as a liaison between WFM Services and Operations organization. The Group Leader- WFM Leader will be responsible for handling a social media account. Partner with various business verticals to enhance WFM supp...
Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed. ...
Require Experience in Capacity Planning, Scheduling, Rostering.Role and Key Responsibilities:.Understanding of Capacity Plan, scheduling and rostering.Skill-Based Scheduling for in-house agents.Define agents according to skills and proficiencies.Compares over/under staffing with total staffing hours...
TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands.Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media...
This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in the growth of the PC team.Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Labour Scheduling and other c...
Domain: ITES/BPO, KPO Designation: Subject Matter Expert, WFM-MIS Educational Background: Minimum qualification is any graduate Experience: 3-4 years in work experience in BPO/ITES Shifts: US Based Shift/ Flexibility to work across shifts Work location: Gurgaon, Hyderabad, Pune, Mumbai, Kolkata Trav...
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including soci...
Duties include but are not limited to: .Invoice processing in the Accounting Platform .Maintain Accuracy levels of above 98 .Able to meet the productivity target set.Payment holds research processing &.Quality check for invoices matched.Duties include but are not limited to: .Invoice processing ...
Publishing reports of critical WFM and other important parameters to drive efficiency in them and to keep all relevant stakeholders regularly informed. ...
Perform hands-on technical design, IRD/IDD Preparation, prototyping, proof-of-concepts, and development tasks as required in support of current and new Kronos/UKG Implementation projects.Ensure solution is scalable and meets overall business requirements and identify/document technical gaps & Pe...
Domain: ITES/BPO, KPO Designation: Subject Matter Expert, WFM-MIS Educational Background: Minimum qualification is any graduate Experience: 3-4 years in work experience in BPO/ITES Shifts: US Based Shift/ Flexibility to work across shifts Work location: Gurgaon, Hyderabad, Pune, Mumbai, Kolkata Trav...
Assistant Manager-WFM- Commercial. WFM after Graduation (or) 1-2 years of experience after Post-Graduation in Management (MBA or PGDM). ...