Tech support engineer Jobs in India
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Tech support engineer • India
Last updated: 19 hours ago
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Tech Support Engineer
UnifyCXIndia UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences.
We engineer superhuman customer experiences through a powerful blend o...Show moreLast updated: 16 days ago
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Tech Support Engineer
ClearTrail TechnologiesIndore, India At ClearTrail, work is more than 'just a job'.Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe.
For over 24 years, law enforcement &...Show moreLast updated: 16 days ago
Tech.Support Engineer
White ForcePune Required Well Knowledge about BLDC motor & PCB.Responding to customer inquiries and providing technical support via phone, email, or chat.
Strong follow-up for field defect part reverse.Well knowled...Show moreLast updated: 30+ days ago
Software Tech Support Engineer
Applied MaterialsBangalore,IND Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipmen...Show moreLast updated: 30+ days ago
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Domestic Tech Support
JobshopBengaluru / Bangalore JobShop is hiring for multiple roles in top BPO companies across Bangalore, including international voice, domestic voice, and non-voice processes.
Take advantage of our wide network and land a role...Show moreLast updated: 10 days ago
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Tech Support
Aalla Srikanya (Proprietor of Kalyani Technologies Education Courses Training)Amaravati, Andhra Pradesh We are looking for freshers / entry-level candidates to join our Tech Support team in India.The ideal candidate will be responsible for providing exceptional technical support to our customers, assis...Show moreLast updated: 16 days ago
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Support Engineer, Tech
QADPune, India QAD is building a world-class SaaS company, and we are growing.We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing...Show moreLast updated: 15 days ago
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Tech Support (Network)
Whitefield CareersGurugram, Gurgaon / Gurugram, India Required Skills and Qualifications : .Bachelor's degree in Computer Science, Information Technology, or a related field (or.
Basic understanding of networking concepts (TCP / IP, DNS, VPN).Familiarity w...Show moreLast updated: 16 days ago
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Tech Support Engineer - Language (Italian)
Gigmo SolutionsGurugram, Gurgaon / Gurugram, India Technical Support Engineer - Languages (M365 Concierge).Gigmo Solutions is seeking a skilled and customer-centric.Technical Support Engineer (Language- Italian).
Microsoft 365 Concierge Support.The ...Show moreLast updated: 16 days ago
Support Engineer, Tech
QAD, Inc.Pune, India The Support Engineer plays a key role in delivering technical support for QAD and Progress products.This role focuses on providing effective solutions for customer-reported issues, managing technic...Show moreLast updated: 25 days ago
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Tech Support
EasebuzzKolkata, India Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs.
We are focusing on building pl...Show moreLast updated: 16 days ago
Estuate-Tech Support Engineer
NexthireBangalore, India SF CPQ Developer with 4+ years of experience who can do a support role : Below is the updated JD.Certified in Salesforce Admin or Developer.
Knowledge of the Salesforce CPQ data model.Customize Sales...Show moreLast updated: 30+ days ago
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Executive Tech Support
Cyient IncHyderabad / Secunderabad, Telangana As a customer service consultant, you utilise your knowledge of the client's processes and systems to support the activation of customer services and efficiently remediate issues and problems that ...Show moreLast updated: 3 days ago
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ESRI Tech Support
Talent Corner HR Services Pvt LtdPune, India Job Designation / Role : - Esri Technical Support.Job Description Summary / Overview : .A skilled and initiative-taking Esri IT Support – professional with 1–3 years of hands-on experience in customized E...Show moreLast updated: 19 hours ago
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Tech Support Engineer - L1
ExotelBengaluru / Bangalore, India Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator.
Incorporated in 2011, Exotel's cloud-based product suite powers 50 mill...Show moreLast updated: 16 days ago
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Software Tech Support Engineer
Applied Materials South East Asia Pte LtdBengaluru / Bangalore, India Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
We design, build and service cutting-edge equipmen...Show moreLast updated: 4 days ago
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Tech Support Executive
Century Real Estate Holdings Pvt LtdBengaluru / Bangalore, India JOB DESCRIPTION : Tech Support Executive.Handle the basic admin functions in Salesforce including user maintenance, generation of reports / dashboards, data security, sharing rules, managing the page ...Show moreLast updated: 9 days ago
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IT Tech Support
Wissda Consulting Private LimitedBengaluru / Bangalore The ideal candidate will have a strong technical background, excellent problem-solving skills, and a team-oriented attitude to provide comprehensive support to all colleagues and clients.Install an...Show moreLast updated: 2 days ago
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Tech Support Manager
Standard Chartered IndiaChennai, India This role is responsible for the leadership of Production Engineering technology.Ensure the highest service quality and stability by responding to technical incidents quickly and effectively, and d...Show moreLast updated: 16 days ago
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Tech Support Engineer
UnifyCXIndia16 days ago
Job descriptionExperience of around 1 year Communication Skills : Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly. Technical Aptitude : A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues. Customer Service Orientation : A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions. Adaptability : Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment. Attention to Detail : High level of organisational and documentation skills to ensure accurate account notation.
Who We Are
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
Job Overview
Agents are required to handle customer interactions via chat, and ticketing channels to deliver efficient, high-quality support.
- Chat Support (billing and technical support) :
- Engage in real-time customer support via chat, addressing questions, troubleshooting issues, and providing guidance on product usage, using clear and concise language.
- Complete a maximum of 3 chats simultaneously.
- Maintain an average response time in line with SLAs.
- Ticket Support (billing and technical support) :
- Respond to tickets using clear and concise language.
- Utilise appropriate canned responses ensuring all customer questions have been sufficiently answered.
- Move tickets to the correct department / queue.
- Product Knowledge :
- Develop and maintain a thorough understanding of our product features, updates, and improvements.
- Be prepared to relay accurate, detailed information to assist customers effectively.
- Troubleshooting :
- Diagnose customer issues, utilise internal resources to resolve problems, and escalate cases that require advanced support.
- Record all troubleshooting steps and findings in account notes.
- Documentation :
- Maintain clear and organised account notes on every interaction / escalation.
- Customer Satisfaction :
- Deliver prompt, accurate, and professional service in all interactions.
- Strive for first-contact resolution and aim to meet or exceed customer expectations.
- Feedback Loop :
- Report recurring issues, feature requests, and other feedback to HQ to drive product improvements.
- Process Adherence :
- Follow all processes and procedures.
- Keep up to date with updates and changes.
- Follow all quality and quality feedback processes.
Core Requirements
Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products.
Skills Required
Chat Support, Documentation, Troubleshooting