Job Description

Job Title: Java Developer

Position Purpose

To provide technical support, maintenance, and operational assistance for business-critical applications. The role focuses on ensuring high system availability, resolving incidents, supporting integrations, and assisting in application enhancements to improve business efficiency and performance.

Key Relationships

Internal:

• Lead – Applications Integration
  
• Application Owners
  
• System Support Administrators
  
• IT Teams
  
• Department Heads
  

External:

• IT Vendors & Service Providers
  
• Customers & Stakeholders
  
• Customs & Port Authorities
  

Core Responsibilities

1. Application Support & Maintenance

• Provide operational and technical support for business-critical applications
  
• Ensure high availability and performance of applications
  
• Monitor systems and perform routine maintenance
  
• Handle incidents, troubleshoot issues, and provide timely resolutions
  
• Provide after-hours support when required
  

2. Integration & Middleware Support

• Support Oracle Integration platforms (SOA/WLI/OSB)
  
• Work with Apache Tomcat servers and application deployments
  
• Handle Navis SN4, CAMCO Systems, and Oracle SQL Reporting
  
• Assist in troubleshooting integration and middleware-related issues
  

3. Compliance & System Monitoring

• Follow ITIL processes: Incident, Problem & Change Management
  
• Maintain logs, scripts, and system health checks
  
• Ensure compliance with IT policies and corporate standards
  
• Maintain and update technical documentation
  

4. Deployment & Release Management

• Assist in application deployments, upgrades, and patching
  
• Support configuration across production, testing, and DR environments
  
• Ensure smooth releases with minimal business disruption
  
• Coordinate release activities under Lead guidance
  

5. Business Analysis & Solution Support

• Assist in gathering and documenting business requirements
  
• Support solution design and feasibility analysis
  
• Create process flow diagrams and integration documentation
  
• Support configuration and system integration tasks
  

6. Incident & Change Management

• Support UAT coordination and post-deployment activities
  
• Ensure proper testing and sign-off before production release
  
• Provide early production support and issue resolution
  
• Maintain accurate documentation of incidents and solutions
  

7. Stakeholder & Client Coordination

• Collaborate with internal teams and external vendors
  
• Maintain strong working relationships with Australian IT teams
  
• Ensure high customer satisfaction through timely support
  

Key Performance Indicators (KPIs)

• Application uptime and availability
  
• Incident response and resolution time
  
• Compliance with IT policies and standards
  
• Quality of documentation and knowledge sharing
  
• Stakeholder satisfaction and feedback
  
• Smooth deployment with minimal disruption
  

Required Qualifications

• Bachelor’s Degree in IT / Computer Science or related field
  
• ITIL Foundation Certification (Preferred)
  

Experience Required

• Minimum 4+ years in application support / Java-based environments
  
• Experience in Oracle SOA, Tomcat, SQL, or similar technologies
  
• Exposure to deployment, patching, and upgrade activities
  
• Experience with Linux/Windows server environments
  
• Familiarity with tools like ServiceNow, Jira
  

Technical Skills Required

• Core Java / J2EE
  
• Oracle SQL / Database Management
  
• Middleware Technologies (SOA, OSB, WLI)
  
• Apache Tomcat / Application Servers
  
• Basic knowledge of XML, SOAP, EDI
  
• Scripting & Log Analysis
  
• Understanding of infrastructure & networking basics
  

Requirements
Candidates must have experience in handling calls in a professional environment.