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Fraud Investigator • India
Fraud Analyst
BarclaysINDIA- Promoted
Senior Cyber Fraud Specialist
PEOPLEOCITY LLPMumbai Suburban, Maharashtra, IndiaCompressor Investigator
danfoss india innovation centerINDIAFraud Specialist I
JPMorgan Chase oamp Co.INDIA- Promoted
Consultant / Senior Consultant - Fraud Analytics
Stanley David & Associate SDNA GlobalHyderabad, IndiaConsumer Fraud Analyst
GROUPONINDIAFraud Analyst
lazypay private limitedINDIA- Promoted
Head - Fraud Control Unit
Talent IntegratorsNoida, IndiaFraud Analyst (Japanese Language)
AccertifyGurgaon, Haryana, IN- Promoted
Vagaro - Transaction Fraud Analyst
Vagaro TechnologiesGujarat, India- Promoted
Gramener Technology - Fraud Strategy Analyst
Gramener TechnologyGurgaon- Promoted
- New!
IT Forensics investigation
TransUnionGreater Bengaluru Area, INFraud Prevention Analyst
ShopcluesGurugramAVP-Fraud Product
TransUnion CIBILOne World Center,MumbaiFraud Risk Manager
AirtelGURGAON, HARYANA, IndiaTransaction Fraud Strategist
VagaroAhmedabad, IndiaField Investigator
Amable ConsultancyKanpurEMEA Investigator
concentrix bpo pvt ltdINDIA- Promoted
Project Manager - Fraud Risk Management
IndusInd BankMumbai, INAnti-Fraud / Disaster
Anicalls (Pty) LtdBengaluru, IndiaFraud Analyst
BarclaysINDIAPurpose of the role
To provide exceptional customer service while resolving more complex customer needs / requests.
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the banks products and services, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
Embark on a transformative journey as a Fraud Analyst at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks.
To thrive in this role, youll need some previous experience in :
You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Noida.
Locations - Candor TechSpace, Noida, India