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OPPORTUNITY OVERVIEW
As a Platform Specialist at ZeroFox, you will join a team of highly skilled individuals working to protect enterprise-level government and commercial customers from social media-based cyber attacks. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal : Keep our customers engaged with detailed threat intelligence information, present findings in a professional manner, and provide a world-class customer experience. Spoken and written proficiency in English is required for this role.
Role and responsibilities
- Analyze social media networks for customer-related risks
- Create social risk notification and alert packages for customers
- Interface with customers to provide analysis reports and details
- Respond to support analysis inquiries and provide additional information
- Responsible for communications with the customers including : phone, video, email, and authoring reports
- Triage alerts for customers to give real time intelligence
Requirements
Desired qualifications and skills
Benefits