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Service Planner - Tambaram
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About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.
GENERAL DUTIES & RESPONSIBILITIES
- To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
Manage service documentation and ensure all customer / technician’s feedback are followed up with actions
KEY DELIVERABLES
Requirements
CORE COMPETENCIES
EDUCATIONAL / OTHER REQUIREMENTS
Benefits
Are you interested? Here's what you can expect when you join us
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in :
DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.