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Cars24Gurugram, HR, IN- Quick Apply
Contact Centre Specialist
About the role
Do you love delighting customers? Join our founding team that will change the ways cars are bought and sold in Australia!
As a Contact Centre Customer Service your biggest job will be to delight and amaze our customers when you are responding to them, as they research cars, buy them, or need pre-sales and post-sales support. You will be supported by an enthusiastic, energetic team of people who are also customer-first, and you will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service and sales first and foremost - coupled with a positive outlook, and proactive “can-do” attitude. You will need a great phone manner and excellent email, chat and social media skills. This role will require weekend and after hours work based on a rotating roster.
Responsibilities :
- Be the face and voice of Cars24 to our customers when speaking with them
- Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanour - so much so that they would want to tell their friends all about their experience with Cars24
- Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you
- Liaise closely with the customer operations team to ensure the right car is prepared for delivery
- Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with minimal hassle
- Be willing to learn about the different buy / sell processes in every state
- Be willing to learn how to explain various car features to customers; we will provide training to guide you
- Help shape and support the development of customer-facing processes in our new business - we’re writing the playbook as we go
- Customer satisfaction metrics will be your performance indicator
What you should have :
What we offer in return :