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Etraveli GroupMumbai, MH, IN- Quick Apply
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.
Purpose
The Monetary Loss Prevention Specialist (MLP) is a senior role within our Customer Service Department. Your main responsibility will be to conduct comprehensive data analysis on transactions to identify errors that could negatively affect the customer experience or result in financial losses for the company. Utilizing data from various sources, including Retail Loss files, ADMs, and records of missing fees, your primary task will be to determine if these errors are due to agent mistakes or unclear procedures, ensuring transparency and operational integrity.
This position is based in Mumbai and is part of the Customer Services Quality department.
Responsibilities
- Analyze and assess transactions that have caused or could potentially cause retail losses
- Identify error trends and conduct detailed analyses
- Detect recurring errors and propose optimizations and solutions
- Provide constructive feedback to relevant teams
- Be receptive to giving and receiving feedback
- Collaborate with other teams within the organization to drive improvements
- Foster effective cross-departmental cooperation
- Report issues or procedural gaps
- Analyze and suggest improvements
Requirements