Jobs in Chennai, india

Last updated: 22 hours ago

Promoted

Product Specialist

myGworkChennai, India

This job is with Freshworks, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Freshworks ma...Show moreLast updated: 30+ days ago

Promoted

Interview For Airport Ground Staff Ticketing Staff Reservation Staff Freshers

Forex IntegratedChennai, Tamil Nadu, India

Walk in Interview for Airport Ground Staff for Leading Airlines and Airport (Male and female).Job Responsibility when you work at the Airport. Greeting and welcoming passengers and responding to que...Show moreLast updated: 30+ days ago

Promoted
New!

Business Development Associate - Higher Education sales

Yangpoo University PartnersChennai, IN

Business Development Associate – Higher Education Sales.Yangpoo University Partners India’s most trusted partner in higher education, is looking for passionate and driven professionals.Role : Busine...Show moreLast updated: 22 hours ago

Promoted

Findroids - TypeScript Specialist

findroids.Chennai

Responsibilities : - Develop, test and maintain custom add-ins for Microsoft Excel in Office 365 cloud.Utilize the Office JavaScript API to interact...Show moreLast updated: 18 days ago

Fleet Maintenance / Registration || Auto mobile || Chennai

2comsChennai, TN, in

Quick Apply

Job Opening : Fleet Maintenance Supervisor at Leading MNC in Chennai.Our client is a well-known global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutio...Show moreLast updated: 30+ days ago

Promoted

Performance Marketing Specialist (Facebook & Google Ads)

Legacy Study Advisers aChennai, IN

Develop and manage performance-based campaigns on.Analyze campaign data and optimize for better conversion rates and ROI. Ensure budget efficiency and effective audience targeting strategies.Faceboo...Show moreLast updated: 21 days ago

Promoted

Immediate Opening for BTP with CAPM Consultant

GyanSys Inc.Chennai, IN

Resources must have knowledge and working experience on Workzone, BAS (Node JS / CAPM) , Build apps and Workflows (process automation). Also, if resource having knowledge / working experience on Tas...Show moreLast updated: 13 days ago

Promoted

Logistics Coordinator

Ghobash GroupChennai, Tamil Nadu, India

Overseeing all supply chain operations.Organizing and managing inventory storage and transportation.Analyzing and optimizing logistical procedures. Reviewing preparing and routing purchase orders.En...Show moreLast updated: 30+ days ago

Promoted
New!

Educational Consultant

GostudyChennai, IN

Provide personalized counseling to students and families, offering expert guidance on abroad universities, programs, and admission requirements. Stay up-to-date with the latest developments in the o...Show moreLast updated: 22 hours ago

Promoted
New!

Consultant

ZoomRxChennai, IN

ZoomRx is a rapidly growing life science market research and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technolo...Show moreLast updated: 22 hours ago

Promoted

OSI PI Consultant - System Configuration

L&T Technology Services Limited (LTTS)Chennai

Job Description : We are seeking an experienced OSI PI System Engineer (Sr.Engineer / Lead Engineer) to join our team.The ideal candidate will have ext...Show moreLast updated: 8 days ago

Anaplan Consultant

Saaki Argus & Averil ConsultingChennai, Tamil Nadu, India

Quick Apply

The company is a is a global leader in IT Engineering and R&D (ER&D) services.Location : Chennai, Bangalore, Mysore, Mumbai, Vadodara. Job Title : Anaplan consultant.Platform Management : - O...Show moreLast updated: 20 days ago

Promoted

Interviews For Airport Ground Staff Air Ticketing

Samaritan Integrated ServicesChennai, Tamil Nadu, India

We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer.Welcome passengers on board and directing them to their seats.Providing Information a...Show moreLast updated: 26 days ago

Promoted

Manhattan Consultant - WMOS

UpraisedChennai

We are looking for Manhattan Consultants with deep knowledge of warehouse management and transportation processes, backed with a minimum of 6 years of experience in the Manhattan Associates softwar...Show moreLast updated: 8 days ago

Promoted

Paid Media Specialist

TopHat HRChennai, IN

Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services. About our client and the position : .THIS POSITION IS ONLY FO...Show moreLast updated: 2 days ago

Promoted

Healthcare Partnerships and Recruitment Specialist

The Migration CompanyChennai, IN

Position : Healthcare Partnerships and Recruitment Specialist.Location : Remote (preferably- Telangana, Karnataka, Kerala, West Bengal, Assam, Mumbai, Pune). Mandatory : Proficiency in English (both wr...Show moreLast updated: 10 days ago

Promoted

Business Development Specialist

Res-Q-Rity IncChennai, IN

Business Development Manager – Tech Sales with a Cybersecurity Focus.Res-Q-Rity provides tailored information security solutions, managed security operations centers and security product solutions....Show moreLast updated: 2 days ago

Promoted

Tenacitics - Specialist - Sales

Tenacitics India Pvt. Ltd.Chennai, India

Company Description : Tenacitics India Pvt.IT consulting firm with offices in Chicago, IL, Phoenix, AZ, and Chennai, India. Established in 2015, Tenacitics specializes in softwa...Show moreLast updated: 30+ days ago

This job offer is not available in your country.

Product Specialist

myGworkChennai, India

30+ days ago

Job description

This job is with Freshworks, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Responsibilities :

Take ownership of customer issues reported and ensure that they are resolved within set SLAs.
Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
Document knowledge in the form of FAQs and knowledge base articles.
Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues.
Work with various internal stakeholders to provide prompt and accurate feedback to customers.
Handle high MRR customers and reputed brands.

Qualifications

Requirements

Must-haves :

1-4 years of work experience in a customer support role.

Clear, concise, and effective written and oral communication skills.

Customer-centricity and empathy towards customers and their needs.

Proficient in diverse technologies with a knack for quickly adapting to new tools and products.

Good interpersonal skills and ability to collaborate with various cross -functional teams to solve business and tech problems.

Flexibility in working in different shifts / regions including Night shifts. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.

Networking : Knowledge of networking concepts such as TCP / IP, DNS, DHCP, VPN, and firewalls.

Operating Systems : Familiarity with common operating systems such as Windows, MacOS, and Linux.

Must be willing to work in rotational shift (every 6 months to one year

Good to have :

Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products.

Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).

Collaboration tools : Familiarity with collaboration tools like Microsoft Teams, Zoom, or Slack.

Cloud computing : Understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

Knowledge of the SaaS business model, SaaS technologies, and related applications

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

LI-DNI