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Startup SherpasNadiad, INReservation Agent
Yonder Talent IndiaAnand, INWe are seeking a skilled Reservationist to join our team and support a leading short-term vacation rental company based in the US . This is a remote position based in India , requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.
If you are a proactive problem solver with a passion for customer service, we’d love to hear from you!
Key Responsibilities
- Process refund requests and resolve billing discrepancies in line with company policies.
- Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
- Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
- Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
- Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
- Ensure adherence to established policies and procedures.
- Other duties as assigned.
Key Competencies
Qualifications
Additional Details
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.