Manager b2b marketing Jobs in Kolkata, in
Create a job alert for this search
Manager b2b marketing • kolkata, in
Voice Specialist
Tata Consultancy ServicesKolkata, West Bengal, India- Promoted
Talent Acquisition Associate
PRACYVAKolkata, IN
Sales Support Specialist
RS SoftwareGreater Kolkata Area, India- Promoted
Backend Admin Support Specialist
XCUTIVES Inc.Kolkata, IN
Territory Sales Person
KardexKolkata, West Bengal, India
PROCESS COORDINATOR
Yogini Tradex Private LimitedKolkata, WB, in
Personal assistant female
NaukripayKolkata, West Bengal, India- Promoted
Import Coordinator
PlattonKolkata, IN- Promoted
Gretex Corporate Service - Company Secretary
Gretex CorporateKolkata, India- Promoted
Product Specialist - US Shift
SocialPilotKolkata, IN- Promoted
Inside Sales
Opus TechnologiesKolkata, IN- Promoted
Remote Freight Broker - Sales Focus
RRA GroupKolkata, IN
Associate- Accounts
VehereKolkata, West Bengal, India- Promoted
Business Development Associate (Remote-Telugu)
AirblackKolkata, IN
Sales Trainer
Client of AnthroplaceKolkata, West Bengal, India
Media Associate
Nation with NaMoWest Bengal, India, India- Promoted
Administrative Assistant to CEO
InsuredMineGreater Kolkata Area, India- Promoted
Sales And Marketing Specialist
EYEGLOBAL SOLUTIONS PVT. LTD.Kolkata, IN
Breakfast Cook to work in Newzealand
2comsKolkata, WB, in- Promoted
Product Specialist (Magento)
BayOne SolutionsKolkata, INVoice Specialist
Tata Consultancy ServicesKolkata, West Bengal, IndiaMega Walk-in | TCS Kolkata Hiring for International Voice
INTERVIEW DETAILS :
Interview date : 3rd May 2025, Saturday
Interview time : 10 AM to 12 PM
Venue : (Kolkata)
Tata Consultancy Services
Address : Candor Tech Space ( Unitech Gate 1 stoppage)
A1 Tower, 9th Floor, Action Area I, Newtown, Kolkata, West Bengal 700135
Experience- minimum 1 year -5years
Education / Qualifications : -
10+2+3) years of regular education
B.com, M.com, BBA, MBA, any graduate
Job Summary :
Looking for a dynamic and articulate individual to join our Customer Service team as a Voice Profile specialist, to deliver exceptional customer support through clear and effective communication. Associates will be expected to handle inquiries, resolve complaints (if any) and enhance customer satisfaction while upholding the company's values and standards.
Key Responsibilities :
- Respond to customer inquiries via phone, providing accurate and timely information
- Identify and resolve customer issues efficiently, ensuring first call resolution
- Maintain empathetic tone during all interactions
- Communicate with a neutral or UK specific accent to ensure clarity and understanding
- Record and update customer information accurately in the CRM
- Adhere to company protocols, policies & scripts while delivering personalised service
- Handle high call volumes and multitask effectively in a asst paced environment
- Escalate company issues to appropriate teams when necessary
- Provide feedback and suggestions to improve customer service processes
Preferred Skills & Qualifications :
Prior experience in voice-based roles, preferably in the utility domain
Excellent communication skills with a professional and empathetic approach
Proficiency in handling customer queries and providing tailored resolutions
Flexibility to work in UK shifts and adapt to a fast-paced environment
About TCS :
A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO.
TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey