Zscaler

Dear Candidate

Greeting from Tata Consultancy Services

TCS is Hiring for

Experience : 4+ Years Zscaler

Location : PAN INDIA

DRIVE MODE : WALK IN DRIVE

WALK IN DRIVE DATE : 6-Dec-2025

WALK IN DRIVE LOCATION : Hyderabad, Bangalore, Chennai, Mumbai, Pune

ROLES AND RESPONSIBILITIES :

Maintain Content Filtering / Proxy configurations

Implement, Test and Validate Content Filtering configuration changes.

Perform testing of necessary web filtering policies.

Provide web filtering reports when requested through Service Management

Submit Service Management requests for blacklisting / whitelisting or modifying web filtering policies.

Processes request(s) tickets that are assigned to the content filtering support groups in Service Management.

Resolve incident ticket(s) to restore service within specified Service Level Agreements (SLAs).

Work on action tasks for Problem Management process.

Implement configuration and system changes following Service Management change management process.

Provide and maintain documentation for Web content filtering services.

Manage the Zscaler Internet Access minor and major patches by working closely with Zscalar team who will be applying patches on Zscalar cloud based ZIA

ZPA

Daily review of Client ZPA dashboard

Review Dashboard for errors and issues

Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down)

Provide checks in dashboard to monitor for discovered servers

Ensure log are forwarded to Client SIEM

Monitor for unexpected blocks and errors

Monitor for connector usage (500mps / connector)

Review access related tickets from end users

Assist in implementing micro-segmentation of policy

Ensure that Connectors update every week, primary then secondary by working closely with Zscaler

Confirm connectors are receiving update as scheduled (ZPA connector dashboard) by following up with Zscaler

Consider restarting any connectors stuck in update process or not updating

Monitor for individual connectors not updating

Check release notes of new Zapp versions for impact on ZIA

Review logs with internal security team

Deploy Posture Profiles to limit who can access ZPA

Checking Zapp version and policy assignments

Checking ruleset for traffic blocks

Daily review of Client Zapp dashboard for new versions

Log tickets for unexpected errors as they may be symptoms of larger errors (i.e. a server is down) with Zscaler

Assign users to be added to different group policies including the pilot user test group for Zapp

Consider updating to the latest Zapp version at least bi-annually by working closely with Zscalar to do the upgrade

Regards,

S.Shanbaga

Tata Consultancy Services

Human Resources Management TAG- CSP