Job Summary
We are seeking a highly motivated and experienced Project Manager to lead the complete operational oversight of the RTO Computerization Project under the Transport Department, Government of Karnataka.
The ideal candidate will be a dynamic leader responsible for managing all facets of project execution, including infrastructure, ensuring seamless data migration, maintaining stringent service-level agreements (SLAs), and spearheading the delivery of e-Governance services across multiple locations throughout Karnataka. This role requires a blend of technical acumen, strong operational management skills, and exceptional stakeholder management capabilities within a government project environment.
Key Responsibilities
1. Operations Management :
- Lead the end-to-end execution of the RTO Computerization Project, ensuring efficient and smooth day-to-day functioning of all RTO offices operating under the new e-Governance model.
- Develop and implement operational strategies to optimize project workflows and resource utilization.
- Proactively identify and mitigate operational risks to ensure project continuity and success.
2. Stakeholder and Customer Management :
Act as the primary point of contact for all project-related escalations from government officials, departmental heads, and other key stakeholders.Foster strong relationships with various government and departmental levels, ensuring high levels of satisfaction and alignment with project objectives.Conduct regular reviews with stakeholders to provide updates, gather feedback, and address concerns effectively.3. Data Entry & Migration Oversight :
Supervise and manage all aspects of data digitization and migration processes, ensuring data integrity, accuracy, and security during the transition from legacy systems to the new digital platform.Develop and enforce robust data validation protocols to minimize errors and ensure compliance with governmental standards.Plan and execute data backup and recovery strategies.4. Infrastructure Management :
Oversee the complete lifecycle of both IT and non-IT assets, including procurement, supply, installation, maintenance, and periodic upgradation across all project sites (RTO offices).Ensure that all infrastructure components meet the required performance, security, and availability standards.Manage inventory and asset tracking for efficient resource allocation.5. Service Level Agreement (SLA) Management :
Rigorously monitor, track, and ensure strict adherence to all Service Level Agreements (SLAs) as precisely defined in government contracts and project guidelines.Implement performance metrics and reporting mechanisms to regularly evaluate SLA compliance.Develop and execute corrective action plans for any deviations from agreed-upon SLAs.6. Vendor Coordination & Management :
Effectively manage relationships and coordinate with all third-party vendors and service providers.Ensure timely delivery of goods and services, manage Annual Maintenance Contracts (AMCs), oversee installations, and facilitate prompt resolution of any vendor-related issues.Conduct vendor performance reviews and ensure contractual obligations are met.7. Compliance & Reporting :
Ensure all project operations are conducted in strict alignment with prevailing government protocols, regulations, and security guidelines.Prepare and deliver timely, accurate, and comprehensive project reports, updates, and detailed documentation to relevant government authorities and internal stakeholders.Maintain a complete audit trail of all project activities and decisions.8. Government Liaison :
Serve as the primary liaison between the project team and various government departments, including the Transport Department, to ensure project expectations are met and communication channels remain open.Facilitate the implementation of new upgrades, policy changes, and procedural enhancements as per new government proceedings and Degree in Business Administration, or a related field.A Master's degree or PMP / PRINCE2 certification is highly Minimum of 8-12 years of progressive experience in project management, with at least 3-5 years in a leadership role.Demonstrable experience in managing large-scale IT infrastructure projects, particularly within the e-Governance or public sector domain.Prior experience in projects involving data migration, digitization, and maintaining high availability of IT services is essential.Experience working with government departments in India, especially in Karnataka, is a significant advantage.ref : iimjobs.com)