Operations Specialist

Operations Executive

Position Overview

We are seeking a proactive, detail-oriented, and customer-focused professional to join our team as an Operations Executive . The ideal candidate will be responsible for data analysis, business reporting, cross-functional coordination, and supporting customer issue resolution. This role requires strong communication skills, a positive attitude, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities

Customer & Internal Interaction

Maintain a positive, polite, and professional attitude with customers and internal team members.

Adhere to a zero-tolerance policy for misbehavior in any form.

Coordinate with internal stakeholders to resolve customer-reported cases effectively.

Be flexible in making calls and handling other operational assignments as required.

Data Analysis & Reporting

Use statistical and analytical methods to analyze data and generate meaningful business reports.

Develop data-driven models to identify trends in customer behavior and overall market patterns.

Work with management to develop a prioritized list of business needs across segments.

Identify opportunities to streamline processes and reduce costs .

Collaborate with departmental managers to define data needs for various business analysis initiatives.

Task & Process Management

Maintain and regularly update a list of pending and completed tasks , with detailed remarks for future reference.

Conduct regular follow-ups on ongoing assignments to ensure timely completion.

Support cross-functional teams, including software and hardware departments , to address system-related concerns.

Requirements

Educational & Professional

Graduate (Full-time).

2–3 years of experience in a similar role.

Skills & Competencies

Strong written and verbal communication skills .

Excellent interpersonal, presentation, and stakeholder management capabilities.

Ability to take a systematic and analytical approach to problem-solving with strong attention to detail.

Good PC proficiency, especially in MS Excel .

Familiarity with working across diverse market landscapes and platforms / products.

Work Conditions

Flexible to work 24×7 shifts , including weekends, holidays, rest days, and extended hours if required.

Willing and able to travel or work onsite PAN India , based on business needs.