Technical Engineer - Network Operations Center

Key Responsibilities :

• Responsible for handling Level 1 analysis, trouble shooting and resolution.
• Responsible for handling product queries.
• Operation and Maintenance of system, platform, and interconnects including performing daily checklists and troubleshooting.
• The network elements include apps server, signaling interfaces, data base server, storage array, Oracle, Sun, HP and other hardware.
• Handling all the communication related to the assigned customer accounts.
• Coordinating the issues internally and with outsourced partners, service providers (ISPs, ILD / NLD carriers) and onsite teams.
• Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.
• To interface with customer for all CSRs internal and external.
• CSR handling on a 24 / 7 service level and to work in any shift.
• Implement workarounds to limit customer downtime.
• Subsequently follow-up and ensure implementation of permanent solution.
• Participate or organize Technical Call Bridge to address technical diagnostics with in collaboration with customers and partners.
• Maintain all the connectivity and account details from a support perspective to provide efficient support.
• Ensuring SLAs to better level than customer Profile Qualification :
• B.E. / B.Tech. , M.E. / M. Tech. or M. Sc. in Computer Science / Electronics Engineering / MCA

Skill Set :

Experience :

ref : hirist.tech)