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Ubona - Technical Operations Engineer

Ubona TechnologiesBangalore

30+ days ago

Job description

Customer-Centric Technical Operations Engineer at Ubona Technologies.

Location : Bangalore.

Employment Type : Full-Time.

About Ubona :

Ubona Technologies, headquartered in Bangalore, is a pioneering SaaS startup specializing in full-stack customer conversation solutions for large enterprises.

Our mission is to revolutionize consumer communication through cutting-edge AI / ML technologies, enhancing efficiency and reducing friction in enterprise-customer interactions.

Our state-of-the-art, cloud-based solutions spanning Cloud Telephony, Contact Centers, Omni-Channel Automation Bots, and Call & Speech Analytics Engines power millions of interactions daily.

With an impressive clientele including leading banks, insurance companies, NBFCs, e-commerce ventures, and telecom operators, Ubona continues to redefine customer engagement.

At Ubona, we foster a startup culture driven by openness, respect, reward, and innovation.

If you thrive in a non-hierarchical environment and have a passion for crafting exceptional solutions, wed love to have you on board!

We are seeking a Customer-Centric Technical Operations Engineer to join our team, delivering exceptional service and driving technical excellence for our customers.

Your Role :

As part of our Technical Operations Team, you will :

Service Lifecycle Ownership : Manage deployment, configuration, incident handling, performance tuning, and capacity management.
SLA Management : Respond promptly to customer queries and resolve issues in a 24x7 environment.
Problem Solving : Own and resolve technical issues, conduct root cause analysis (RCA), and restore operations effectively.
Troubleshooting & Debugging : Identify and fix software or application issues, ensuring seamless service delivery.
Knowledge Sharing : Contribute to documentation and knowledge base improvements for enhanced application support.

What Youll Bring : Experience :

3+ years managing Java-based services in Linux, Apache, and MySQL environments.

Expertise in public cloud platforms such as AWS or Azure.

Hands-on experience with MySQL query optimizations and complex BASH scripting.

Skills in analyzing logs, monitoring tools, and service data for troubleshooting.

Technical Skills :

Proficiency in Linux OS and scripting (Shell / Python).

Incident management and RCA in a 24x7 operational setup.

Familiarity with reporting and service MIS.

Strong written and verbal communication skills, with the ability to work collaboratively across teams.

Desirable Skills :

Knowledge of the telecom domain (Asterisk, SIP).

Experience with Contact Center applications.

Exposure to conducting product demos and proof of concepts (POCs) with the sales team.

Why Join Us?

Work in a fast-paced, innovation-driven startup environment.

Be part of a team shaping the future of enterprise communication.

Gain opportunities to grow professionally while contributing to a dynamic organization.

Ready to shape the future of customer communication?

Join us, and lets build exceptional solutions together!

ref : hirist.tech)

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Technical Engineer • Bangalore