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Ubona - Technical Operations Engineer

Ubona - Technical Operations Engineer

Ubona TechnologiesBangalore
30+ days ago
Job description

Customer-Centric Technical Operations Engineer at Ubona Technologies.

Location : Bangalore.

Employment Type : Full-Time.

About Ubona :

Ubona Technologies, headquartered in Bangalore, is a pioneering SaaS startup specializing in full-stack customer conversation solutions for large enterprises.

Our mission is to revolutionize consumer communication through cutting-edge AI / ML technologies, enhancing efficiency and reducing friction in enterprise-customer interactions.

Our state-of-the-art, cloud-based solutions spanning Cloud Telephony, Contact Centers, Omni-Channel Automation Bots, and Call & Speech Analytics Engines power millions of interactions daily.

With an impressive clientele including leading banks, insurance companies, NBFCs, e-commerce ventures, and telecom operators, Ubona continues to redefine customer engagement.

At Ubona, we foster a startup culture driven by openness, respect, reward, and innovation.

If you thrive in a non-hierarchical environment and have a passion for crafting exceptional solutions, wed love to have you on board!

We are seeking a Customer-Centric Technical Operations Engineer to join our team, delivering exceptional service and driving technical excellence for our customers.

Your Role :

As part of our Technical Operations Team, you will :

  • Service Lifecycle Ownership : Manage deployment, configuration, incident handling, performance tuning, and capacity management.
  • SLA Management : Respond promptly to customer queries and resolve issues in a 24x7 environment.
  • Problem Solving : Own and resolve technical issues, conduct root cause analysis (RCA), and restore operations effectively.
  • Troubleshooting & Debugging : Identify and fix software or application issues, ensuring seamless service delivery.
  • Knowledge Sharing : Contribute to documentation and knowledge base improvements for enhanced application support.

What Youll Bring : Experience :

  • 3+ years managing Java-based services in Linux, Apache, and MySQL environments.
  • Expertise in public cloud platforms such as AWS or Azure.
  • Hands-on experience with MySQL query optimizations and complex BASH scripting.
  • Skills in analyzing logs, monitoring tools, and service data for troubleshooting.
  • Technical Skills :

  • Proficiency in Linux OS and scripting (Shell / Python).
  • Incident management and RCA in a 24x7 operational setup.
  • Familiarity with reporting and service MIS.
  • Strong written and verbal communication skills, with the ability to work collaboratively across teams.
  • Desirable Skills :

  • Knowledge of the telecom domain (Asterisk, SIP).
  • Experience with Contact Center applications.
  • Exposure to conducting product demos and proof of concepts (POCs) with the sales team.
  • Why Join Us?

  • Work in a fast-paced, innovation-driven startup environment.
  • Be part of a team shaping the future of enterprise communication.
  • Gain opportunities to grow professionally while contributing to a dynamic organization.
  • Ready to shape the future of customer communication?

    Join us, and lets build exceptional solutions together!

    ref : hirist.tech)

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    Technical Engineer • Bangalore