Client Onboarding Specialist

The Onboarding Specialist is a critical role responsible for ensuring the seamless onboarding and successful launch of clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. The successful candidate will work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.

Responsibilities

Platform & Technical Expertise

• Serve as a platform expert and technical subject matter expert during the onboarding phase, addressing client queries related to software, data feeds, APIs, and FTP protocols.
• Provide actionable feedback to the Product Management team regarding feature improvements and product enhancements.
• Create additional client-facing resources such as training videos and webinars;

contribute to internal cross-training initiatives.

Client Onboarding

Collaboration & Communication

Requirements :

proficiency in additional languages is a plus.

Preferred Qualifications :

If you're interested in this opportunity, please take a moment to fill out our Candidate Information Form to help us get to know you better.