Transformation DirectorHCLTech • Gandhinagar, Republic Of India, IN

No longer accepting applications

Transformation Director

HCLTech • Gandhinagar, Republic Of India, IN

1 day ago

Job description

Title : Director - Transformation

Location : Gurgaon

Domain : Order Management Product Fulfilment (Hi Tech industry)

Number of Position : 1

Qualifications : Bachelor’s degree / Post Graduate degree, LSS certification (BB preferred)

Experience

15+ years domain knowledge in Hi Tech Industry
BPO / GBS service industry experience
10+ years in Transformation and Quality role

Skills and Experience Required

Experience in Building Quality Frameworks independently within Hi Tech function preferably or OTC and smooth implementation and adherence

Knowledge of Quality Monitoring process and system

Relevant experience in Lean and Digital Transformation, knowledgeable about tools and platforms used in Hi Tech engagements in mid-size to large Global clients

Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions

Good analytical skills to drive meaningful conversations using insights from data

Knowledge and hands on deployment experience in Agentic AI, GEN AI solutions is a must

Hands on presentations for senior leadership, advanced MS-Office (excel etc.)

Preferred BB certification in Lean Six Sigma from Recognized Institutions

Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions

Should have prior Team management experience

Roles & Responsibilities

Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards

Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted

Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations

De-Risk operations through deployment of Risk Control & Best Practice framework, best in class Digital solutions

Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place

Optimize resource capacity, inter agent variation within Delivery and QA

Own and deliver on committed efficiency improvement in engagement through CI

Independently lead high impact projects to deliver prioritized business outcome and value delivered

Identify Digital led transformation opportunities and bring best practices from existing relationships

Institute a reporting mechanism and strong governance for measurement and reporting

Anticipate and highlight challenges for resolution to avoid disruption to operations and client business

Client satisfaction / dissatisfaction measurement & analysis through independent surveys.

Mentor and build LSS DNA in the operations environment

Create a job alert for this search

Director Transformation • Gandhinagar, Republic Of India, IN

Related jobs

Director

HCLTech • gandhinagar, India

IJP : DU Head – Automotive vertical.Experience : 22+years (10+yrs in managing large delivery teams / delivery units).Roles and Responsibilities of Offshore Delivery Head : . Manage vertical Delivery Uni...Show more

Last updated: 5 hours ago • Promoted • New!

Cybersecurity Sales Director

Kapalins • Gandhinagar, IN

With a vendor-neutral approach and deep industry expertise, we help businesses adopt a.Our services are built around the. CIA triad — Confidentiality, Integrity, and Availability.From enterprise con...Show more

Last updated: 30+ days ago • Promoted

Associate Director, Risk & Control

Standard Chartered Bank • Gandhinagar, Gujarat, India

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly....Show more

Last updated: 7 days ago • Promoted

Sales Director | Founding Member - AI Powered Global Talent Cloud

SkillsCapital • Gandhinagar, IN

Are you a high-performing sales leader ready to take full ownership of revenue growth in a fast-scaling global tech startup? Do you want to be part of a founding team, build something from the grou...Show more

Last updated: 22 days ago • Promoted

Program Manager, E-Learning Delivery (Contract)

vueverse. • Gandhinagar, IN

Program Manager, E-Learning Delivery (Contract Role).The Program Manager will lead the end-to-end delivery of a multi-module Life Sciences learning content development program.The role is responsib...Show more

Last updated: 7 days ago • Promoted

Director - Pentesting Solutions

BreachLock, Inc. • Gandhinagar, IN

BIG 4 Experience highly advantageous.Job Description : Director - Pentesting Solutions.Location : India (Remote / Flexible). BreachLock is an innovative cybersecurity company featured by Gartner as a ke...Show more

Last updated: 27 days ago • Promoted

Transformation Consultant

Tata Consultancy Services • gandhinagar, India

Strong ability to analyze data, understand current business processes, and identify areas for improvement and innovation. A solid understanding of emerging technologies and how they can be leveraged...Show more

Last updated: 23 hours ago • Promoted

Entrepreneur In Residence

AllEvents • Gandhinagar, Gujarat, India

About the Role At AllEvents , we’re not just building an event platform — we’re shaping how millions of people live more happening lives. We’re looking for an Entrepreneur in Residence (EIR)...Show more

Last updated: 19 hours ago • Promoted • New!

Associate Director - Compliance (Gift City) with a MNC Institutional Brokerage & Investment Services

Riverforest Connections Private Limited • Gandhinagar, GJ, Gujarat, India

Times New Roman,Times,serif;"> Key Areas of Responsibilities : Be responsible for all the GIFT related compliances ...Show more

Last updated: 2 days ago

Associate Director Compliance (Gift City) with a MNC Institutional Brokerage & Investment Services

Riverforest Connections Private Limited • Gandhinagar, Gujarat, India

Be responsible for all the GIFT related compliances.Be responsible for all branch compliances including all GIFT broking compliances surveillance monitoring onboarding empanelment audits inspection...Show more

Last updated: 1 day ago • Promoted

Consulting Manager – Digital Adoption Platform (DAP) Strategy & Leadership

ISG (Information Services Group) • Gandhinagar, IN

Leading Global Technology Research & Advisory Firm | ISG (isg-one.Wanted : dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help ou...Show more

Last updated: 30+ days ago • Promoted

SDR Manager (B2B SaaS | US Market)

Curately AI, Inc • Gandhinagar, IN

SDRs, roll out playbooks, and drive a consistent pipeline of qualified meetings for our AEs.The SDR Manager will own outbound pipeline generation for Curately, including messaging, systems, trainin...Show more

Last updated: 5 days ago • Promoted

Director (Management)

Accurate Group of Institutions • Gandhinagar, IN

Accurate Group of Institutions is a renowned educational institution offering a diverse range of courses across various fields of study. Founded in 2006, Accurate has rapidly expanded to become a co...Show more

Last updated: 25 days ago • Promoted

Digital Transformation Specialist

Chesamel Group • Gandhinagar, IN

Digital Transformation Specialist (AI).Location : Remote / Can be based anywhere.Employment Type : Full-time or Part-time. Chesamel Group is an agile consultancy headquartered in London, focused on dr...Show more

Last updated: 5 days ago • Promoted

Director-FCCS Consolidations(Oracle Financial) Delivery

Sutherland • Gandhinagar, IN

For business leaders, these are key factors of success.For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading techno...Show more

Last updated: 15 days ago • Promoted

Sourcing Consulting - Principal Consultant / Associate Director

ISG (Information Services Group) • Gandhinagar, IN

Leading Global Technology Research & Advisory Firm | ISG (isg-one.Wanted : dynamic and creative leaders ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our cl...Show more

Last updated: 1 day ago • Promoted

HRSS and People Analytics Director

ProductLife Group • Gandhinagar, IN

ProductLife Group (PLG) is a dedicated life sciences outsourcing and consulting company.The group is having HQ in Paris and affiliates around the globe with teams in all key regions : North America,...Show more

Last updated: 15 days ago • Promoted

Director Program Management

ProductSquads • Gandhinagar, Gujarat, India

About the Company ProductSquads was founded with a bold mission : to engineer capital efficiency through autonomous AI agents, exceptional engineering, and real-time decision intelligence.We’re buil...Show more

Last updated: 20 days ago • Promoted