International / Domestic Customer Support Executive

Job Profile- International / Domestic Customer Support Executive

Job Location : Gurugram, Haryana only

Qualification- Graduation required

Salary- 2.5 - 4 LPA + incentives

Working Days- 6 days working with roster off.

Contact Person - HR Anjali - What's app your resume to 8826269231

Interview Mode - Face to Face only (No virtual rounds)

Job description

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities :

Handle inbound and outbound calls to address customer queries and concerns.

Provide accurate information regarding insurance policies, premium calculations, and policy status.

Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.

Maintain customer records by updating information in the CRM system.

Ensure customer satisfaction through professional communication and problem-solving.

Meet daily, weekly, and monthly targets set by the team lead.

Required Skills :

Excellent communication skills (verbal and written) in English and Hindi.

Ability to handle customer queries efficiently and politely.

Basic computer knowledge and proficiency in MS Office and email.

Patience and empathy to manage difficult or irate customers.

Prior experience in a call center or customer support role is a plus.

Freshers and experience both can apply.

Minimum education : Graduate.

Salary package 2.5 Lpa to 4 Lpa.

Interested candidates can share their resume to anjalikumari@policybazaar.com or What's app to 8826269231

Regards,

HR Anjali

Policy Bazaar

We are looking for Immediate joiners .