MS D365 BC Senior Support Specialist

Sikich is seeking an MS D365 BC Senior Support Specialist with functional and technical skills to join our D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements. The ideal candidate will have hands-on experience with Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply chain.

About the firm

Sikich www.sikich.com is a global company specializing in technology enabled-professional services. Sikich draws on a diverse portfolio of technology solutions to deliver transformative digital strategies and ranks as one of the largest CPA firms in the United States. Our dynamic environment attracts top-notch employees who enjoy being at the cutting edge and seeing every day how their work makes a difference.

Sikich technology professionals are collaborative, engaged and excel when working directly with clients to implement business processes under their expertise. Our technology experts stay current on software application functional capabilities and product capabilities. These professionals are team-oriented and also feel comfortable leading an implementation, upgrade or support for clients.

Job Responsibilities :

• Mentor and train other support specialists
• Provide Tier 1 and 2 support for Business Central (on-premise and cloud) users.
• Provide support for Business Central (on-premise and cloud) users.
• Diagnose and resolve system issues, including configuration, data, and user errors.
• Manage support tickets, ensuring timely resolution and clear communication with stakeholders.
• Work with functional consultants, developers, and business users to test and deploy solutions.
• Document support cases, resolutions, and user guides.
• Support system upgrades, patches, and new release deployments.
• Assist with user training and onboarding.
• Collaborate with IT and business teams to improve processes and system performance.
• Identify recurring issues and suggest long-term solutions or process improvements.
• Coordination with internal management on learning path and training plans for support team
• Ability to document all work, both internally and client facing.
• Ability to work independently, as well as within a small project group.
• Ability to follow a project plan created by Sikich for tasks to be completed by due date.
• Participate and communicate progress with the assigned tasks.

Required Qualifications :