IT Operations Support Lead

Job Description :

Within the Global IT Operations Team, this hands-on role will focus on the day-to-day operations of the Corporate IT Operations Centre.

The IT operations support lead will lead a team of technical support team members who will help proactively discover and resolve problems before users are impacted.

The successful candidate will help troubleshoot and fix problems as needed and will provide a stable and reliable environment by reducing user-impacting events and recurring problems.

The combination of monitoring, analysing problems and keeping the landscape current with third party providers will be key.

Hands on experience on communications technologies i.LAN, WAN, UC, Firewall, Messaging and Collaboration is a must

ITSM knowledge and experience is a plus.

Major Responsibilities :

• Responsible for the 24 / 7 / 365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security.
• Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems.
• Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals.

Project Planning & Estimation :

Team Management & Leadership :

Code Review & Quality Assurance :

Project Delivery & stakeholder Interaction :

Team Collaboration & Communication :

Operational Efficiency & Process Improvement :

Stakeholder Relationship Management & Satisfaction :

Desired Skills :

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