Director of IT InfrastructureEmeritus • Republic Of India, IN
Director of IT Infrastructure
Emeritus • Republic Of India, IN
30+ days ago
Job descriptionLead site surveys, BoQs, and high-level / low-level designs ; Oversee installation and commissioning of network, servers / edge, Wi-Fi, classroom AV, access control / CCTV , and service rooms. Integrate academic systems ( LMS , SIS / ERP , library systems) with identity, networking, and security controls. Stand up an ITIL-aligned run model (incident, change, problem, asset / CMDB, capacity, DR / BCP). Define and track SLAs , uptime, MTTR, and performance metrics; Implement observability (NMS, log mgmt, SIEM) and backup / DR for on-prem and cloud workloads. Drive security by design (network segmentation, MFA, MDM, endpoint hardening). Ensure compliance with applicable data protection and education regulations (e.G., DPDP Act, GDPR where relevant) and standards (e.G., ISO 27001 practices). Run quality governance : design reviews, acceptance tests, audits, and continuous improvement. Source and manage OEMs, system integrators, ISPs / telcos, AV partners , and managed service providers. Own contracts, RFP / RFQ , commercials, SOWs, SLAs, and quarterly business reviews; Coordinate with international partner universities and domestic stakeholders to align requirements and approvals. Build and lead a high-performing infra & operations team (central + campus IT). Collaborate with Academics, Student Services, Facilities, and Finance for integrated delivery (e.G., power / UPS, racks, cooling, access control). Communicate clearly with executive leadership; Launch-ready campuses : Complete IT build-outs for several campuses on time and within budget; Always-on operations : ≥99.9% uptime for critical services (network, identity, LMS / SIS integrations, AV in classrooms, security systems). Coverage & performance : 100% classroom and common-area Wi-Fi coverage with defined throughput targets; Governance & quality : SLAs / OLAs in place; monthly service reviews; Stakeholder satisfaction : Faculty / Student IT CSAT ≥4.5 / 5; 12–18+ years in IT infrastructure with 5+ years leading multi-site or campus build-outs; Proven delivery of at least two end-to-end campus (or large corporate campus) setups in India (from design to go-live and steady state). Deep hands-on and architectural knowledge across : Networking : routing / switching, SD-WAN , Wi-Fi design, network security, QoS. Identity & Access : Microsoft Entra ID / Azure AD (or equivalent), SSO / SAML / OIDC, RBAC. Endpoints & Collaboration : MDM / UEM (e.G., Intune), Office 365 / Google Workspace, meeting / classroom AV. Compute / Storage / Cloud : virtualization, edge compute, backups / DR, hybrid cloud. Security & Observability : firewalls, NAC, SIEM, NMS, logging / monitoring. Strong vendor management and procurement chops : RFPs, BoQs, commercials, SLAs, acceptance testing. Process orientation (ITIL), project / program management (PMP / Prince2 or equivalent mindset), and governance rigor . Excellent communication , stakeholder management (international & domestic), and cross-cultural collaboration skills. Bachelor’s in Engineering / CS or equivalent; Solutioning & Decision Quality : balances standards with pragmatic delivery; Execution Excellence : plans → builds → tests → operates with discipline; Forward Thinking : designs for scale, reuse, and lifecycle; Negotiation & Influence : gets the best from partners; People Leadership : hires, coaches, and retains strong talent; Location : India (with frequent travel across campuses; Employment Type : Full-time.
Head of IT Infrastructure — Daskalos (Multi-Campus, India)
Role Summary
Daskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutions. We’re seeking a Head of IT Infrastructure to architect, build, and operate a world-class, scalable campus technology foundation—end-to-end. The ideal leader has stood up greenfield college campuses (or equivalent large, multi-site environments), makes strong solutioning decisions, and drives disciplined execution across vendors and stakeholders.
Responsibilities
Strategy & Architecture
- Define the multi-campus IT infrastructure blueprint (LAN / WAN / SD-WAN, Wi-Fi 6 / 6E, data center / edge, cloud, identity / SSO, endpoint management, collaboration, AV / classroom tech, security & surveillance integrations).
- Create a multi-year roadmap for scalability, resilience, and cost optimization (capex / opex, lifecycle, refresh cycles).
- Establish reference architectures and standards (network segmentation, zero-trust principles, cabling, power / UPS, redundancy).
Campus Build-Outs & Solutioning
own RFPs, vendor tech evaluations, and final solution selections.
Operations & Service Management
run NOC / SOC collaboration as needed.
Security, Compliance & Quality
Vendor & Partner Management
enforce penalties / earn-backs where applicable.
Leadership & Cross-Functional Collaboration
convert business needs into deliverable technical plans .
Key Outcomes (12–18 months)
day-one readiness validated by cutover tests.
50 ms latency for key apps.
audit readiness for security, privacy, and compliance.
partner university IT sign-offs completed per MoU.
Required Experience & Qualifications
demonstrable greenfield campus experience is a must.
Master’s preferred. Relevant certifications (ITIL, CCNP / Enterprise, Azure / AWS, PMP) are a plus.
Competencies
documented trade-offs.
hits dates and budgets.
proactive risk management.
escalates and resolves fast.
fosters accountability.
Practical Details
~40–60% travel).
Reports To : COO / Head of Operations (or CTO), with dotted line to Academic Partnerships.
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Of It Infrastructure • Republic Of India, IN
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