Sales Coordinator EMEA

Summary

The Sales Coordinator EMEA will form an integral part of the Wyndham Sales Operations team operating within a variety of administrative duties, projects, and revenue generation, with three key elements qualifying the success of this position.

To provide administrative services to the Wyndham Sales EMEA teams at the required level.

To primarily focus on managing our ad hoc and Brand.com, direct leads - overseeing, owning, and executing the Lead Management and Business Development efforts throughout the region on behalf of the team, hotels & clients.

To pro-actively direct demand and revenue into our hotels through multiple sources and channels and ultimately adding to overall revenue contribution for our franchisees.

Additional responsibilities will include but not be limited to assisting the EMEA Wyndham Sales teams on an ‘as required basis’. Support on reporting, analysis and metrics utilising available BI tools and the creation of dashboards to visualize the data as well as working directly with both managed and franchised hotel teams to educate, support and deliver opportunity and revenues through WHR systems.

Experience / Certificates / Education

Ideally three years administrative or secretarial experience is required in a hotel commercial environment (or travel industry) or alternatively a forward thinking, fast-growing organisation.

High School / Tourism or Hospitality Diploma or equivalent required.

A level of hotel or travel industry sales / account management experience would be advantageous.

Good in interpreting, analysing and sharing data.

Proficient in utilization of Microsoft Office applications and the Windows environment

Usage and knowledge of other Sales Systems, e.g. Salesforce Lightning, Cvent is beneficial

Usage and knowledge of other Seller Support tools, e.g. ZoomInfo, LinkedIn Navigator, UpMail, Monday.com, Smartsheet

A level of understanding of the sales process, tools, measurements and systems

An understanding of business needs of hotels and clients

Familiarity with Database Management would be beneficial

Project management skills and high affinity towards data and technology would be helpful

Prior experience within a Global or Regional Sales Organizations and / or franchised environment is preferred, but not essential

Fluency in spoken and written English is essential with additional languages being beneficial.

Abilities / Key Competencies / Skills

Multi-tasking ability at a high level

The ability to prioritize workload and time sensitive requests is essential

Customer service

Excellent interpersonal and communication skills, both written and verbal

Account and lead management

Organization and planning

Teamwork and ability to work autonomously

Flexibility to adjust to the changing needs of the business, taking on new ideas and initiatives

Energy and ambition

Ability to stay objective and fair when dealing with sensitive internal / external customer situations and maintaining constructive working relations

Self-starter, exhibiting initiative, confidence, professionalism, and good judgment

Works with a high level of accountability, results orientated and dependable

Ability to make business decisions with integrity and honesty

Confident working with AI-supported tools and adapting to new technologies.

Strong ability to learn, use and troubleshoot sales and data systems.