Operations Manager

Operations Manager – Banking Domain (Inbound Domestic Process)

Strong knowledge of banking operations , RBI guidelines, KYC / AML compliance , and dispute resolution.

Experience managing inbound customer service for banking products (savings / current accounts, credit / debit cards, loans, net banking).

Familiarity with audit requirements , complaint management, and ombudsman escalation handling .

Ability to ensure data security (PCI DSS for card data) and regulatory adherence.