Regional Head- Quality, Kolkata

KEY PURPOSE OF THE JOB (Position Summary) :

The position is responsible for leading the quality function and driving the overall focus on quality processes and indicators.

The position is also responsible for conducting quality audits across the organization and developing and monitoring action plans and ensuring compliances on quality certifications.

The position holder shall also lead the unit quality team, constantly develop their professional and technical skills, and thereby contribute to their career growth.

WORK RELATIONS

Internal Interface

HDs, Senior Leadership / Key Stakeholders of all functions

External Interface

Vendors, Auditors, Statutory Officials, and various consultants

KEY ACCOUNTABILITIES

Prudent Quality management – analysis of key quality indicators

Unit-wise Audits

Quality Certifications

Feedback to consultants

Accurate and timely publishing of reports

Team Management

KEY TASKS & RESPONSIBILITIES

Strategic & Long-Term Planning

Assist Head-Quality in providing strategic direction to the unity quality function

Develop all strategies, policies, design manuals related to the Quality function to meet continuous improvement needs, growth needs of the organization

Ensure that internal processes and metrics are aligned to create the highest quality and to ensure timely accreditations

Carry out periodic audits to ensure that the key controls are designed adequately and are operating effectively through the financial year

Work with IT team in the digitization of quality process

Quality Indicators

Develop and maintain Quality Manuals with standard operating procedures and review them from time – to – time

Prepare standard SOPs for key areas in discussion with functional heads and incorporate quality standards where required

Develop a basis of measurement of quality for all key areas to track quality scores

Provide feedback to consultants on quality indicators

Quality NABH Certifications

Identify NABH quality certifications to focus on in discussion with Head Quality and management and develop programs for implementation

Build and maintain a long-standing relationship with the certifying agencies

Liaise with certifying agencies to keep abreast of latest developments and requirements for certification

Coordinate with certifying agencies in carrying out assessments for accreditations

Ensure adherence to required quality NABH standards and ensure that the organization has required certifications

Quality Audit

Develop the corporate audit program (calendar, audit group formation, templates, etc.) to ensure adherence to internal quality standards and to identify deviations

Ensure that the unit carries out quarterly internal audits and adopts measures to rectify deviations

Unit Quality Team

Constantly provide support to Unit Quality team members in terms of mentoring, direction & guidance from a functional perspective

Lead the team in sharing the required information from each unit for audit / certifications as required

Team Management

Mentor, provide operational leadership and technical guidance to the team

Evaluate the performance of team members and provide periodic feedback

Ensure the team is adequately trained, equipped, motivated, and adequately deployed to ensure completion of work in a timely, and cost-effective manner

Motivate, counsel, and coach employees to ensure a conducive working environment

Qualification and Experience

Any Graduate + MBA

15-22 years of Experience in quality.