Scrum Master

Job Description

Job Title : Scrum Master

Role Overview

We are looking for a proactive and skilled Scrum Master to lead agile project delivery by guiding teams in Scrum practices, removing impediments, and ensuring efficient collaboration. The ideal candidate should be passionate about servant leadership, continuous improvement, and enabling teams to deliver high-quality software products.

Key Responsibilities

Conduct and facilitate all Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Retrospectives, Sprint Reviews / Demos, etc.

Remove impediments or guide the team to resolve obstacles by coordinating with the right stakeholders

Work closely with the Product Owner for backlog refinement, prioritization, and continuous feature delivery

Implement, maintain, and optimize Scrum processes using tools like Microsoft TFS, JIRA, or other agile project management tools

Monitor daily team activities, task progress, and project timelines through project management tools

Act as a servant leader and Scrum coach for both technical and non-technical team members throughout the project lifecycle

Continuously analyze team performance and improve Scrum efficiency

Provide hands-on support when necessary to address lower-level issues

Communicate effectively with internal and external stakeholders, including clients

Handle conflict resolution, negotiations, and influence decision-making to drive outcomes

Prepare high-level documentation such as SRS, SDD, and other project artifacts as needed

Required Qualifications & Skills

Strong understanding of Agile / Scrum methodologies

Excellent communication, negotiation, and interpersonal skills

Ability to mentor and motivate cross-functional teams

Good analytical, problem-solving, and decision-making capabilities

Proficiency in TFS, JIRA, or similar project management tools

Strong attention to detail with the ability to dive deep into issues when required

Self-driven, proactive, and able to take initiative

Strong client interfacing and stakeholder management experience

Preferred

Scrum Master certification (CSM / PSM or equivalent)

Experience preparing technical documentation

Requirements

Roles and Responsibilities : Oversee the daily IT requirements of the company, including user management, troubleshooting, and providing assistance and advice on LAN, WAN, network segments, internet, and managing intranet mail server systems. Handle hardware and software installation, maintenance, and repair, identifying and managing high-risk projects. Develop and maintain the company's IT systems, software, and databases, implementing improvements and reporting to management. Manage company policies and security updates, configure OS servers and applications, and handle the installation and configuration of network desktops / PCs. Troubleshoot and resolve TCP / IP and network-related issues, and manage the installation, maintenance, and troubleshooting of LAN and WAN. Install, troubleshoot, and resolve issues with various hardware including printers, network cards, modems, routers, firewalls, VLANs, switches, hubs, NICs, web cameras, digital cameras, smartphones, scanners, and server application software updates. Monitor and control user downloads from the internet to ensure compliance with company policies. Maintain BDC, project, SVN servers, and conduct BCP testing on each server periodically. Desired Candidate Profile : Area of Expertise : Extensive experience with mail servers Proficiency in Red Hat Linux CCNA certification Experience with SAN (Storage Area Networks) Proficient in Microsoft Mail configuration