About the Company
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Role : MIS + WFM (Capacity Planning, RTA, Forecasting, Reporting)
Location : Kolkata
Experience : 3+ years
Notice Period : Immediate to 30 days
Shift : US Shift (6 PM to 3 AM)
Budget : 6 LPA – 7.5 LPA
Skill Requirements
Workforce Management
Capacity planning
Real-time analysis (RTA)
Forecasting (short & long term)
Scheduling & staffing
Intra-day reporting
MIS & Reporting
Daily / weekly / monthly MIS
SLA & productivity reporting
Dashboard creation and automation
Technical Skills
Excellent MS Excel (must be able to present skills during interview)
Pivot tables
Advanced formulas
Power Query
Macros (good to have)
Soft Skills
Strong communication skills
Ability to coordinate with US stakeholders
Presentation skills
Wfm Analyst • Bhubaneswar, Odisha, India