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Technical Support Engineer - Global IT & Product Support (Fully Remote)
Technical Support Engineer - Global IT & Product Support (Fully Remote)SkillsCapital • kolkata, west bengal, in
Technical Support Engineer - Global IT & Product Support (Fully Remote)

Technical Support Engineer - Global IT & Product Support (Fully Remote)

SkillsCapital • kolkata, west bengal, in
10 hours ago
Job type
  • Remote
Job description

We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.

Open Roles (Multiple Positions)

We are recruiting across core and specialized support functions :

Core Support Roles

  • Technical Support Engineer
  • Application Support Engineer
  • L1 / L2 Support Engineer
  • IT Support Specialist

Specialized Support Roles

  • SaaS Product Support Engineer
  • Cloud Support Engineer
  • Network Support Engineer
  • Desktop Support Engineer (Remote)

    • If you have strong technical problem-solving skills, we encourage you to apply.

    Engagement Details

  • Type : Independent Freelance Consultant
  • Location : 100% Remote
  • Duration : 6–12 month contract (extendable to multi-year projects)
  • Start Date : Immediate or within the next few weeks
  • Clients : SaaS companies, global IT teams, and enterprise support organizations

    • Key Responsibilities

  • Respond to incoming support requests, troubleshoot issues, and provide timely solutions.
  • Diagnose technical problems related to software, systems, networks, or cloud services.
  • Work with internal engineering and product teams to resolve escalated issues.
  • Manage tickets, update status, and document solutions in the support platform.
  • Assist users with configuration, setup, installation, and environment troubleshooting.
  • Perform root cause analysis for recurring issues and propose long-term fixes.
  • Support system monitoring, alerts, incident management, and SLA compliance.
  • Provide clear communication, user guidance, and follow-ups with global customers.
  • Participate in knowledge base creation and continuous improvement of support processes.

    • Minimum Qualifications

  • Minimum 1–3 years of experience in Technical Support, IT Support, or Application Support.
  • Strong troubleshooting skills across software, systems, or network environments.
  • Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.).
  • Basic understanding of OS (Windows / Mac / Linux) and networking fundamentals.
  • Ability to communicate clearly with international users and technical teams.
  • Comfortable working in remote distributed environments.

    • Preferred Skills

  • Experience supporting cloud platforms (AWS, Azure, or GCP).
  • Familiarity with SQL for basic data validation and debugging.
  • Exposure to APIs, log analysis, and monitoring tools.
  • Basic scripting knowledge (Bash, PowerShell, Python) is a plus.
  • Understanding of ITIL processes (incident, problem, change management).
  • Prior experience supporting SaaS products or web applications.

    • Why Join This Opportunity

  • High-volume technical support roles across global organizations.
  • Multiple openings with rapid onboarding.
  • Fully remote and flexible working hours.
  • Long-term freelance opportunities with consistent workload.
  • Work directly with product, engineering, and global IT teams.

    • How to Apply

  • Send your CV to Careers@SkillsCapital.io
    • Create a job alert for this search

    Technical Support Engineer • kolkata, west bengal, in