Cluster Manager

Key Result Areas for Cluster Manager role in Pune

Process Responsibilities

Drive sales activities and implement initiatives to improve volume, productivity, and profitability.

Ensure effective inventory management for the concept in the territory, including order management, stock consolidation, movement / transfer, optimum stock utilization, stock returns, and shrinkage control.

Review, analyze, and resolve complex issues related to stock, sales performance, and concept trends to support informed business decisions.

• Monitor and action fast-moving and slow-moving lines;

evaluate new ranges andend-of-life products and implement required interventions.

Ensure pricing of merchandise as per the prescribed pricing matrix.

Share monthly feedback with the Concept team on sales performance, stock position, and product insights.

Strategize and identify opportunities for concept expansion in the territory.

Ensure timely completion of new store projects.

assess territory dynamics including demographics, consumer behavior, and market potential.

Ensure effective VM implementation, SOP adherence, stock transfers, petty cash approvals, and store repairs & maintenance.

People Management Responsibilities

Maintain regular engagement with staff (housing & transport teams) and plan welfare activities.

Ensure smooth onboarding, handholding of new joiners, and completion of induction formalities in a timely manner.

Train and guide store managers to ensure employee grievances are resolved promptly.

Manage Store Managers, including performance evaluations, training, development, and succession planning.

Provide direction to the team, set goals, and regularly monitor performance against targets.

Oversee hiring, training, and evaluation of staff.

Manage employee incentives and attendance approvals.

Financial Responsibilities

Drive cost control measures across the territory.

Approve petty cash expenses within defined limits.

Lead rent negotiations and ensure optimal commercial terms.

Key Behavioral Competencies

Essential

Communication

Customer Focus

People Management & Development

Desirable

Initiative

Productivity Orientation & Planning

Organizing & Leadership Skills

Key Technical Competencies

Essential

Proficiency in MS Office

Strong data interpretation and analytical skills

Channel management capabilities

Understanding of key retail performance indicators

Inventory management expertise

Results orientation

Customer orientation

Desirable

Negotiation skills

Planning & organizing capability

Coordination & monitoring skills

Brand & product management understanding

Ability to think, plan, and execute large agendas

Strong leadership skills

Project management skills

Key Performance Indicators (KPIs)

Target vs. Achievement

Shrinkage Control

Mystery Shopping Scores

VM Scorecards

SPF / MPF Metrics

Employee Retention

Revenue Growth