EUC Support-1

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What Well Bring :

The EUC L2 (End User Computing Level 2) role is a leadership and operational support position focused on enhancing end-user technology experiences. The role emphasizes proactive improvement of IT systems efficient team and resource management and ensuring high service levels. It requires a blend of technical expertise strategic thinking and strong interpersonal skills to drive productivity and satisfaction across the organization.

What Youll Bring :

• Lead and support end-user computing (EUC) initiatives to improve employee productivity and satisfaction.
• Monitor and manage team performance to meet service level agreements (SLAs).
• Oversee the EUC service catalog and knowledge base ensuring documentation is current and accessible.
• Assign and prioritize daily support tasks and user access provisioning.
• Coordinate hardware / software deployments and ensure compliance with PCI and SOX standards.
• Maintain accurate inventory of end-user hardware and software assets.
• Act as the primary escalation point for urgent issues including off-hours support.
• Collaborate with cross-functional teams within the Technology Operations organization.
• Lead medium to large-scale projects and internal initiatives.

Impact Youll Make :

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep III IT Support

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1