Lead Specialist Monetary Control

About the Role :

The primary responsibility of Lead Spec is to supervise aspects of the G / L accounts, incoming contributions / loan repayments from plans and participants, and all withdrawals process ensuring suspense are accurately resolved in a timely manner and in accordance with corporate policy. Reviews daily reconciliations. Works on Blackline reporting and representing team while interacting with various stakeholders. Updates and track procedures for Suspense reconciliation team. Train and coach new hires on the floor.

ESSENTIAL FUNCTIONS :

• Research discrepancies by working with internal partners for solution aged suspense.
• Liaise with various stakeholders for root cause identification and recommend appropriate resolution.
• Assumes accountability of unresolved and aged suspense and work on follows-up for resolution.
• Prepares and / or recommends appropriate corrective actions to mitigate gain / loss, clear missed postings or reclassify transactions.
• Follows up on outstanding items to ensure they are resolved in a timely manner. Items are aged, monitored and escalated as necessary.
• Run reports and raise queries with appropriate teams.
• Prepares Blackline and assist in other management reports.
• Completes periodic reports documenting variance root cause and resolution.
• Verifies problem resolution is timely and accurate. Follows up with appropriate areas regarding unresolved issues.
• Reconcile steps as documented within standard operating procedures.
• Ensure completion of daily, weekly & monthly reports on time.
• Handle adhoc requests comes from On-shore team.
• Responding to email questions from Operational areas.
• Conduct daily Huddle with team, weekly error discussion monthly knowledge sharing session with onshore teams.
• Conduct knowledge sharing sessions onshore.
• Be the first point of contact for associate for resolution of variance (SME).
• Help manager in Ageing reporting, other management reports and Metrics.
• Escalate all issues promptly and effectively to Supervisor.

Qualifications

Required Skills

Preferred Skills

Shift Details :

Shift Timing : 4 : 30 PM to 1 : 30 AM IST – Monday to Friday.

Equal Opportunity Statement

Accountability : Demonstrates reliability by taking necessary actions to ensure issues are resolved within the set deadlines.

Global Collaboration : Applies global perspective when working within the Team and reach out to relevant stakeholders to avoid any delay in resolving queries.

Communication : Articulates information clearly and presents information effectively and confidently when working with others.

Time Management : Ability to multi-task, prioritize, and problem-solve effectively. Promptly handles escalated issue / s.