Salesforce-Admin / Advanced Admin

About the Company :

LIRA is a specialized recruitment and staffing agency that provides recruitment Solutions for businesses. LIRA is maintains strategic partnerships with Business, educational, and training providers across Australia. Through our alliances and relations with partner companies, we can help you take "The Big Step" and provide the experience needed to enter the workforce. We provide employers and businesses with the opportunity to connect with the brightest talents and the new generation workforce.

Role- Salesforce Admin / Advanced Admin

Job Summary :

The Salesforce Administrator is responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM platform. This role involves working closely with business leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. The Salesforce Administrator will be a key player in enhancing the Salesforce platform and will provide ongoing technical support to ensure its optimal performance.

Key Responsibilities :

1. Salesforce Configuration and Customization :

o Manage Salesforce configuration changes, including user setup, roles, profiles, security, and data access settings.

o Create and maintain custom objects, fields, formulas, validation rules, workflow rules, approval processes, and other configuration settings.

o Develop and maintain reports, dashboards, and data quality checks.

2. User Support and Training :

o Provide technical support to Salesforce users across the organization, including troubleshooting issues and implementing solutions.

o Conduct training sessions and create training materials to help users effectively utilize the Salesforce platform.

3. Data Management :

o Ensure data integrity and security through regular audits and data cleaning.

o Import, update, and export data as needed.

4. Process Automation :

o Identify opportunities to automate business processes using Salesforce tools, such as Process Builder, Flow, and Apex triggers.

5. Collaboration and Communication :

o Work closely with business stakeholders to gather requirements and translate them into Salesforce solutions.

o Collaborate with developers, consultants, and other team members to implement and maintain integrations with other systems.

6. System Maintenance and Upgrades :

o Monitor Salesforce system performance and plan for regular updates and upgrades.

o Stay current with Salesforce releases, features, and best practices.

7. Documentation and Compliance :

o Maintain thorough documentation of system configurations, changes, and procedures.

o Ensure compliance with company policies and industry regulations.

Qualifications :

Bachelor's degree in Business, Information Technology, or a related field, or equivalent experience.

Salesforce Administrator Certification (ADM201) is required; additional Salesforce certifications are a plus.

3+ years of experience as a Salesforce Administrator or in a similar role.

Strong understanding of the Salesforce platform, including Sales Cloud, Service Cloud, and / or Marketing Cloud.

Proficiency in data management, including data imports, data exports, and data quality best practices.

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Experience with Salesforce Lightning is preferred.

Salesforce Advanced Administrator Certification is a Plus.

Preferred Skills :

Experience with third-party integrations and APIs.

Familiarity with Apex, Visualforce, and Salesforce development tools.

Understanding of Agile methodologies and project management practices