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Quality Auditor
Quality AuditorSnapdeal • Gurugram, Haryana, India
Quality Auditor

Quality Auditor

Snapdeal • Gurugram, Haryana, India
7 days ago
Job description

Responsibilities

  • Conduct audits & ensure SOP adherence
  • Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)
  • Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)
  • Analyze data, identify gaps & drive action plans
  • Collaborate with stakeholders to optimize processes
  • Maintain QA & training documentation
  • Lead and support project-driven initiatives to improve quality and training effectiveness
  • Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements

What We’re Looking For

  • 1-3 years of QA experience (preferably in call center / e-commerce)
  • Strong MS Excel expertise
  • Skilled in training delivery & module creation
  • Analytical, detail-oriented & independent worker
  • Graduate with excellent communication skills
  • Knowledge of CSAT, NPS, FCR is a plus
  • Open to travel for training / audits
  • Certification post-training
  • Project-driven mindset with ability to take complete ownership of tasks and deliverables
  • Create a job alert for this search

    Auditor • Gurugram, Haryana, India

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