Key Account ManagerScry AI • Pune, Republic Of India, IN
Key Account Manager
Scry AI • Pune, Republic Of India, IN
10 hours ago
Job descriptionDevelop account plans with clear revenue, retention, and expansion objectives Identify and close upsell / cross-sell opportunities across Scry AI’s product suite Own renewals and commercial discussions in collaboration with leadership and finance Deeply understand client use cases, processes, and KPIs to position Scry AI solutions effectively Coordinate with product, solutioning, and delivery teams to design and execute successful implementations and pilots Drive user adoption and value realization by ensuring the right training, enablement, and success metrics are in place Represent the voice of the customer internally and ensure timely resolution of issues or escalations Collaborate with product teams to share feedback, feature requests, and insights from key accounts Work closely with marketing and sales to develop case studies, references, and advocacy from satisfied customers Maintain accurate records of account activities, opportunities, and forecasts in the CRM Track and report on key account health indicators, including usage, satisfaction, and risk signals Provide regular updates to leadership on account performance, risks, and growth opportunities 4+ years of experience in key account management, enterprise sales, or customer success, preferably in B2B tech or SaaS Proven track record of managing and growing strategic accounts with complex deal cycles Strong consultative selling skills and experience engaging senior stakeholders (CXO, business heads, IT leaders) Comfortable discussing data, workflows, and business outcomes in domains like BFSI, insurance, logistics, or operations Experience working with CRM tools (e.G., HubSpot, Salesforce, Zoho) and basic reporting in Excel / Google Sheets Excellent communication, negotiation, and stakeholder management skills Thinks like a strategic partner to customers, not just an account manager Is proactive about identifying value, expansion opportunities, and risk in their accounts Can translate AI capabilities into business outcomes and ROI for different stakeholders Balances relationship-building with disciplined pipeline management and forecasting Is excited to help enterprises scale AI adoption using platforms like Auriga, Collatio, and Concentio
Position : Key Account Manager
Location : India (Remote)
Employment Type : Full Time
Schedule : Monday to Friday, Day Shift
Company Description
Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence.
We are looking for a Key Account Manager to own and grow strategic customer relationships, maximize account value, and position Scry AI as a long-term transformation partner.
Role Overview
As a Key Account Manager at Scry AI, you will be responsible for managing a portfolio of high-value enterprise customers. You will work closely with CXOs, business heads, and operational leaders to understand their priorities, drive adoption of Auriga, Collatio, and Concentio, and identify expansion opportunities. This role demands strong relationship-building skills, commercial acumen, and a consultative approach to selling AI-led solutions.
Key Responsibilities
Account Ownership and Relationship Management
- Act as the primary point of contact for key enterprise accounts across BFSI, insurance, logistics, and industrial sectors
- Build strong, trust-based relationships with decision-makers and influencers at multiple levels (business, IT, operations)
- Conduct regular check-ins, QBRs, and strategic reviews to align on goals, outcomes, and roadmap
Growth, Retention, and Commercial Management
Solution Consulting and Adoption
Internal Coordination and Escalation Management
Reporting and Forecasting
Required Qualifications and Skills
Our Ideal Candidate
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Key Account Manager • Pune, Republic Of India, IN
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