Club Operations Director

"Inspire. Unite. Excel. – Empowering communities and celebrating the joy of club life with

visionary leadership and a passion for sports and wellness."

The Role :

General Managers (GM) play a critical role in the Ileseum eco system and model. GMs are the bridge between the daily activities at the Clubs and the objective, direction and goals of Ileseum Clubs. The role goes beyond day-to-day operations but involves instilling the Ileseum culture in every employee, the Joy of Club Life for every member and building vibrant and strong communities. We deeply believe that the club evolves as an extension of the GM’s personality, traits and ethics.

What You’ll Be Responsible For :

Leadership & Team Management :

• Oversee, guide and manage club teams including Sales, Customer Service, Facilities Management, Trainers & Fitness staff, banquets, and support staff, including housekeeping, lifeguards, swimming coaches etc.
• Periodically review and monitor the team’s performance in terms of productivity, behavioral excellence, customer centricity and adherence to SOPs.
• Plan and put up staffing requirements for efficient club operations (considering a rational mix of employment types i.E. full time, part time, outsourced etc.).
• Ensure EDAP (Employee Development and Assessment Plan) set up for all team members, contribute in staff appraisals by providing constructive feedback, carry out mid-term assessments and addressing areas for improvement, if any.

Club Operations :

Wellness, Yoga & Meditation Services :

Financial Management :

Sales and Marketing :

Academies & Value Added Services :

Strategic Planning & Business Development :

Reporting & Performance Evaluation :

IT & App Utilization :

Ensure all necessary data is entered in the Club CRM system and any other mode that has been established for sharing data & reports.

Member Satisfaction and Customer Centricity :